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Message: <blockquote data-quote="Peewee" data-source="post: 1221340" data-attributes="member: 31978">Sorry to let you wait for such a long time.  It is not only the European football championships but also the lack of a computer that seems to work properly. Any way. Here’s what I have to say.You say “The point you do not seem to understand is that your expectations and demands are completely unreasonable”.  You are right here. I don’t but you had my attention here.  I have always thought of myself as being very reasonable. Can’t even remember ever been called “unreasonable”.  So why would anyone think of me as being very unreasonable? It took me some time to figure that out. Though I am not sure I guessed it must have been one of the following reasons:1 We just differ in expectations.2 I have not given enough info to properly judge the situation3 A combination of the 2 aboveI must admit that reading your comment it may look that I was unreasonable. Yet in the process of obtaining  I have never felt I was unreasonable towards OP.So let me please give some more info which I did not give in my summary.  Being satisfied is a matter of expectations being met or not. So I will also add my expectations.  If you still think that I am unreasonable then I guess we just differ in expectations. So here’s my more detailed story.When found out the pair was broken I send an e-mail asking 2 questions:1 How do I proceed?2 What Can OP do to avoid me having to pay tax/duties twice? (Since OP ships abroad I reckoned they knew how to do this)I expect Op to:Read my e-mailNotice this is a Demo/refurbished item (The word refurbished was in the first sentence)Check availability and eitherA: inform me to go the return merchandise route if a replacement is still availableB: Inform me to send the item to Nikon for repairC: Ask if I rather want a refundI also expect my question regarding tax to be answered. Result: OP tells me to send the item back to them. (At this time the refurbished bins were still advertised on their site). Unfortunately the tax-question was not addressed. Only after several reminders they answered. OP told me that as soon as they would have a replacement send to me they would mark the shipment as "Repair shipment" so the Dutch tax authorities would not double charge me for the tax. This answer, though it took them quite some time, was satisfactory for me.I sent the package back to OP, including a letter. Expectations:  I reckoned I was in for a replacement which I marked on their form. The advertisement was still on their site. The package arrived at OP. Expectations; OP will send me a replacement soon. The advertisement was still on their site. Unfortunately I was not informed at all.I waited for 2 weeks and then e-mailed OP asking for a status update. Expectations: They will send me a replacement. The advertisement is still on their site.I got a reply from OP that they ordered their finance department to make a refund because they were not able to send a replacement. Expectations: I reckoned they made a mistake. The advertisement was still on their site. I marked “replacement” . I would have expected OP to get in touch with me the moment they found out a replacement was no longer available. They did check availability and decided to make a refund after all. I would have expected them to get in touch with me and ask me things like:1.    Sorry a replacement is impossible. Would you like us to send the item back to you so you can arrange a warranty repair with Nikon. OR2.    Sorry a replacement is impossible. Would you like us to send the item to Nikon for a warranty repair with Nikon? (that would certainly be costumer friendly) Or3.    Sorry a replacement is impossible. Would you like us to send you another item which we have available. 4.    Sorry a replacement is impossible. Would you like full refundI answered I did not want a refund but I wanted a replacement as indicated. I asked them not to make a refund.  I also made clear that a refund was not a at all what I wanted because that would mean I would lose money on tax. I also informed that I think there was a mistake made because the item is still advertised on their site. Expectation: I did not really know what to expect but I at least expected me to explain why they advertise an item that they cannot deliver.After some more e-mails OP made clear that a replacement was not possible. (Though they were still advertising). OP did not answer my question why they advertise an item that they will never be able to deliver. (I have asked this question several times but OP never answered why they do this)I then asked OP to send the defective item to Nikon for repair. Expectation: Did not know what to expect. Was the item still at OP?  I kept my fingers crossed.OP informed me that the item was no longer at OP. They asked me how to proceed. Expectations: NoneI then send them am e-mail asking them to pay me all the expenses I made because OP messed up my order. I hold OP responsible for this.No answers. I keep sending reminders asking them whether they feel responsible or not. No answers. Expectations: By now I did not really expect them to answer. OP has failed to answer so many times by now that it was not realistic to expect an answer. I think a proper reseller would not have let it come this far but if for some reason it did I am sure I would have at least gotten an answer. (“Yes we do feel responsible ….” OR “No we do not feel responsible…”) I think I have always been polite in my e-mails where I can imagine that others would have used other words.Looking back I can say that the thing that annoyed me most was the fact that OP just does not answer some of my questions.LucznikI really think this is unfair towards me. I think I made clear in post number 10 that I also agree that the purchaser is responsible for tax. That fact that I hold OP responsible for messing up my order and that I ask them to pay my expenses (consisting of tax and shipment cost) does not mean that I have been a burden on the retailer (regarding tax issues).Yes, I did ask OP a question about avoiding double tax but since they ship international I reckoned they know best. I even got an answer and must admit that this was satisfying. (Although I had to remind them several times) I do not consider this question to be a burden but just part of job for a Customer Service department that ships international.VanditI could not have said this any better. If I had been a US resident I would still have been very dissatisfied by OP. Of course I would not have lost on the tax but in this case it was not so much the money that matters. I would still have thought I had ordered a nicely priced pair of binoculars and end up with nothing. I just wonder how many people (inside or outside the US) have ordered this pair of binoculars and then later received an e-mail by OP saying: “Sorry we cannot deliver but if you would like any other item from us we would be happy  to blablabla”. They can hardly be satisfied.So lucznikI hope the information that I have given has lead you to believe I am not as unreasonable as you thought I was. In case you still do I would prefer not argue about expectations and what is or is not reasonable in this thread. This is not very relevant to the forum reader.  Just think of it this way. The info given by us and others may prevent others that are just as (un) reasonable as I am from ordering at OP. That would be a good for both OP and the (un) reasonable potential buyer. I started this thread by saying it was partly as a therapy for me to get rid of the Optics planets blues and also a warning for forum readers to think twice before ordering at Optics Planet. My objective was to give info to the forum readers so that they can make up their mind if they ever consider ordering at OP.  I think you and others have added info which can be relevant to the prospect buyer. It is also good to hear those that have had nothing but good experience with OP. I realize that my story is just one out of many. I think you have been a very good advocate for OP. In fact I think you have spend more time on this issue then I think OP has.<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite2" alt=";)" title="Wink    ;)" loading="lazy" data-shortname=";)" /> Maybe you should apply for a job at OP’s Care department. That would be great. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite2" alt=";)" title="Wink    ;)" loading="lazy" data-shortname=";)" />I also want to thank others that have contributed to this thread. I am convinced the info given here will save someone from having a disappointment.Cheers Peter</blockquote>

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