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Message: <blockquote data-quote="Clive A" data-source="post: 1943891" data-attributes="member: 62846">Ok here is how I got on..after several phone calls to Leica UK I felt I was getting nowhere, I was simply told they would ring me back but they could not say when. To be fair the move to new premises probably didn't help, but I thought they were not very helpful.I decided to contact Germany directly, on 18th August I e-mailed their depot in Solms. It took a while for a reply, but I received shipping instructions and by 6th Sept my scope was on it's way.Received the scope back yesterday 4th Oct, fully repaired (they even replaced my split eyepiece cover). Here is the good bit, total cost...Nothing! I did not even have to pay for shipping.Apparently the cost of the repair would have been 151.60 Eur.A big thankyou to Leica.:t:Once I was in touch with Germany I was dealt with very professionally.If people are going to spend 2-3k on optics, then they are going to want good customer support should something go wrong.Leica's new goodwill policy is exactly what people will be looking for.</blockquote>