coolhand68
Well-known member
I sent in a pair of 7x42 SLC dated 1992 for a cleaning of lenses/prisms and fix a tight focus wheel. The binoculars were in otherwise excellent to mint condition but lenses or prisms were a little spotty inside. When they received them I was notified they would clean them for free, which I wasn't expecting given they were outside of the normal warranty range. Exactly 9 weeks later I get them back; they completely overhauled them free of charge! All new lenses, prisms, eyecups, covering/housing, etc. The view is far improved from when I sent them in. I'm wondering if they replaced lenses/prisms with the latest NEU version of the 7x42? Regardless, I'm thoroughly impressed by Swarovski/SONA service out of Cranston RI. They really took care of me. Not only that, when I got them back I remembered I needed lens caps for them. I priced some on line that would cost me $40+ for a set of objective caps. I asked how much they'd cost from SONA--they just sent me an invoice and shipped me a free set. Can't say enough good about SONA!