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Message: <blockquote data-quote="Argon" data-source="post: 1641457" data-attributes="member: 80896">I broke the focus knob screw off of my DCF WP 8x42's.  The Pentax Worry Free Warranty states that they will repair or replace for $19.95 any binocular purchased in the US since the year 2000.  I had to find my receipt, it turns out that I was an early adopter as I bought them in May 1999.  So, we will see if they will bend the rules or stick to the letter of the gurantee.  I mailed them to the Arizona center last week and due to the USPS tracking feature, I know that they were received on Thursday, Nov. 5.  As of tonight, I have not received any contact - neither email nor phone that they have received my package.  They did not provide a return authorization or repair number for me to use as a reference even though I emailed and called.  I was instructed to pack them well and provide my contact info in the box.  I called tonight around 7:20 pm my time but the recording I got indicated that they had closed at 4:30 Mountain Time....so I will call back tomorrow.I am open to any comments from anyone who has had experience with Pentax repair and I will probably chronicle my experience here on this thread.</blockquote>