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Message: <blockquote data-quote="Argon" data-source="post: 1653279" data-attributes="member: 80896">Not ImpressedAfter acknowledging on 11/12 (received them on 11/5)  that my bins would be covered under warranty, I called this morning to check on the progress.  Apparently, the bins were at a camera repair shop.  They decided that they would have to be shipped to the factory - but did not ship until 11/19.  The factory shows that they received them today.  NOT impressive at all!  It took 2 weeks to decide that they could not repair and would have to go to the factory?  I asked how long it would take at the factory - the Customer Service Rep (who was very nice) said it had been running 4 Weeks?  This type service is enough to steer me away from Pentax on future buys.</blockquote>