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Message: <blockquote data-quote="Penny Clarke" data-source="post: 1358933" data-attributes="member: 40022">Pipex/Tiscalli did not resolve it. I just felt like they were fobbing me off all the time. An engineer would ring me and say he would ring back for another appointment with a BT Engineer when I explained one had already been out and the BT line was fine. But the Pipex engineer insisted there was something wrong with the line and he would call me back with an appointment that evening - he never did!!!! It went on and on and I was just in despair with it all.I could not stand it any longer and paid a ex-work colleague to have a look and to be honest I don't understand exactly what he has done, but basically he said my original configerations were not reading correctly. He still has to come back to sort a few things out. I have put in my Pipex password every time I open my email account which I didn't before. But at least now I can open both the internet and emails! So well done Kris:t:What I don't understand is why Pipex could not sort this out over the phone!!!!!!Thank you all very much for your help and advice, it is much appreciated:t:Best Wishes Penny:girl:</blockquote>