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Problems with downloading pictures to laptop (1 Viewer)

Barrie Hamill

Well-known member

Hope someone is able to help. Recently I've had problems downloading photos on to my laptop from my Olympus T4. The laptop is Windows 10 and I download directly into Windows 10 Photos (this is where they went initially when I first used the camera and I haven't changed it since as I'm fairly content with Windows 10 Photos). When I try to download it goes through the looking for new photos routine (the conveyer belt graphic) and identifies the number of pictures I have on the camera. However it then freezes and doesn't progress to showing the actual pictures and enabling me to download them. This happens both when I try to download using USB and from the memory card.

I think it might be a laptop issue rather than a camera one as I seem to be able to download to an old laptop (which is not windows 10), and there doesn't appear to be anything amiss with the USB ports.

I cant find anything matching my situation using google, so wondered if anyone had come across anything similar. Could it be a windows update that went wonky? Is it a driver issue? Should I be downloading into a photo software programme rather than straight into Windows photos. I've looked at my defaults and I can change which software/programme I view the photos on, but cant find where it gives me the option to download to another programme etc.

Many thanks,


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