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Binoculars & Spotting Scopes
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Swarovski
Scratches on eyepiece
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<blockquote data-quote="BruceH" data-source="post: 3649618" data-attributes="member: 106398"><p>Rabbix ...... I assume you bought the Swaro off of eBay USA. My understanding is if the product is returned because it wsa mis-represented, then the seller must pay the return shipping and the original shipping. Since the binocular was listed as perfect but the lenses are scratched, then you have a very good argument that that the condition was not as listed and are entitled to a full refund, including all shipping costs. </p><p></p><p>If the seller insists that the lenses were not scratched and will not agree to paying the return shipping (and refunding any original shipping), then contact eBay to have them intervene. They generally go along with the buyer in these types of disputes. </p><p></p><p>I ordered a Swaro SLC 8X42 HD WB, the prior generation, from a Canadian camera shop about a year or so ago. The photo and descriptive data were all of that model. What arrived was the newer model which I did not want. The seller made a mistake in the listing and the product was not as listed. He gave me a full refund and picked up all shipping costs both ways. Fortunately their was no argument on who was at fault and the return and refund went well. I think it was about $70 to ship it back. I think I took about a $3 hit in how the refund was handled but it was no big deal.</p></blockquote><p></p>
[QUOTE="BruceH, post: 3649618, member: 106398"] Rabbix ...... I assume you bought the Swaro off of eBay USA. My understanding is if the product is returned because it wsa mis-represented, then the seller must pay the return shipping and the original shipping. Since the binocular was listed as perfect but the lenses are scratched, then you have a very good argument that that the condition was not as listed and are entitled to a full refund, including all shipping costs. If the seller insists that the lenses were not scratched and will not agree to paying the return shipping (and refunding any original shipping), then contact eBay to have them intervene. They generally go along with the buyer in these types of disputes. I ordered a Swaro SLC 8X42 HD WB, the prior generation, from a Canadian camera shop about a year or so ago. The photo and descriptive data were all of that model. What arrived was the newer model which I did not want. The seller made a mistake in the listing and the product was not as listed. He gave me a full refund and picked up all shipping costs both ways. Fortunately their was no argument on who was at fault and the return and refund went well. I think it was about $70 to ship it back. I think I took about a $3 hit in how the refund was handled but it was no big deal. [/QUOTE]
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Binoculars & Spotting Scopes
Binoculars
Swarovski
Scratches on eyepiece
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