I asked if they still had the original rain guard. They responded saying that they had it and asked me to confirm my adress, so I believe they will send me one free of charge. Nice.
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Service of out-of-warranty Leica Trinovid 10x42 BA (1009xxx) (1 Viewer)
- Thread starter geastrum
- Start date
I asked if they still had the original rain guard. They responded saying that they had it and asked me to confirm my adress, so I believe they will send me one free of charge. Nice.
brocknroller
porromaniac
You should let them know that you are sharing your good service experience on Birdforum, which thousands of birders read on both sides of the pond. That might spur them to be consistent. For every good story I've read, I've also read one where the Leica owner got charged and arm and a leg for repairs. Of course, some repairs are more serious than others, but some were no worse than yours. So, either Leica has changed its repair policy to better complete with Swarovski or it's hit and miss depending on the repair team.
That's how it is with Nikon. One SE owner whose SE EPs had balsam separation (which can't be fixed), so they sent him an 8x30 HG as a replacement, another whose SEs had the same problem, they said they couldn't find anything wrong with the SE, and sent it back without replacement! Doh.
Swarovski's generous repair policy for out of warranty bins got me to fork over 1200 shackles for a pre-SV 2010 8x32 EL. After looking through it, and seeing that it was sharp to 90% from center, I had to wonder why Swaro would alienate 30% of potential customers by making such low distortion that they would see "rolling ball" for that extra 10% sharpness (minus the blurry "Absam Ring"). The focuser, like all Swaro focusers I've tried, turned fast in one direction and harder and sticky in the other, but they might have been able to improve it, though not make it turn smoothly in both directions since it's greaseless, but they couldn't repair the flare problem, which was a design flaw. So I sent them back to the seller. Too bad, the optics were otherwise great and the ergonomics the best of any roof I've used. Small wonder why they discontinued the 8x32 EL while continuing to make the others.
Brock
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