SoSo Swarovski Service (1 Viewer)

[NDhunter]

Jayman, you are now on my ignore list. Your behavior is over the top.

 

[jaymann]

Jayman, you are now on my ignore list. Your behavior is over the top.

Nobody cares. Your language and behavior was not good either.

 

[CSG]

...This thread of becoming rude because some dealers/fans/trolls are attacking me.

Q.E.D. You are now on my ignore list as well.

 

[tenex]

This level of arrogance is unacceptable...

They did not keep up with time and trends and were very arrogant...

I don't value your comment because you are a dealer.

You hardly even know Jan yet. Who's arrogant here, Mr M.A.? Are you learning anything at all from the reactions you provoke?

tenex (PhD)

 

[jaymann]

Who's arrogant here, Mr M.A.? Are you learning anything from the reactions you provoke?

tenex (PhD)

I did not provoke anybody and it is the other way around.

 

[Conndomat]

In the case of optical repairs, the situations described by the author can often occur. The Swarovski are no exception. I had to send my FL 8x32 to the ZEISS customer service three times. As a result, the binoculars were perfect. The staff of the service was always extremely correct and benevolent, and all the expenses for customs and delivery were compensated to me in full. For that, a huge thank you to the service team of ZEISS Germany. And, as it was very correctly said above, such issues are solved by direct communication with the company's employees.

Hallo,

I can confirm that, I had to send my FL 10x56 to Zeiss three times, after which it was perfect!
The people at Zeiss always treated me politely and tried to help.

People, people, mistakes happen everywhere, a face-to-face phone call with the technician in charge can work wonders.
Sometimes things take a little longer, but in the end everything always turned out fine at Zeiss and Swarovski.

Just my 2 cents,
Andreas

 

[jaymann]

Hallo,

I can confirm that, I had to send my FL 10x56 to Zeiss three times, after which it was perfect!
The people at Zeiss always treated me politely and tried to help.

People, people, mistakes happen everywhere, a face-to-face phone call with the technician in charge can work wonders.
Sometimes things take a little longer, but in the end everything always turned out fine at Zeiss and Swarovski.

Just my 2 cents,
Andreas

Thanks for sharing your experience. Zeiss also has 5 year no fault policy!

 

[jan van daalen]

I cannot post the whole details of communications here so you don't know the whole thing. For me dust is not acceptable in the lenses. PERIOD!
Harley Davidson was the biggest motorcycle manufacturer. They did not keep up with time and trends and were very arrogant. They are struggling now. The new generation is already loosing interest in outdoor sports. So for customer retention, they need to clean their facilities. What's the big deal.
I don't value your comment because you are a dealer. So you are biased.

J,

I that case sir, I'll let you be.

Jan

 

[PYRTLE]

This is the same reason I don’t buy Swarovski products assembled in USA.

Are you confident they "assemble" new Swarovski binoculars in North America or perhaps you meant service and repair before reassembling?

I have read both your recent threads regarding the x 12 SLC and x 12 EL. You've been unfortunate with both units and Swarovski's attempts at rectifying the issues you've listed wish is really bad luck. I agree that high end products should be fault free whether cars, optics or other goods. I am fortunate to have toured the Leica, Swarovski and Zeiss European factories some 15 years ago so have experience of the processes and facilities.

Puzzling for me is that you highly praise other brands such as Meopta, Kowa and Zeiss Conquests and have not yet had any issues with these makes.

It's a pity you have not received much support on this or other forums but good luck with your endeavours.
I'm trust you'll keep us updated.

 

[giosblue]

Come on chaps, the OP has every right for his bins to be exactly the same as everybody who has these. He might be a bit fussy and he has every right to be. What I can't get my head around is, binoculars seem to be returned to the the customer with faults that can be seen when the are inspected by the owner.
I'm not just talking about Swarovski, but others who have them serviced or repaired, and sent them straight back because they can see the repair has not been done properly.

 

[tenex]

I have a hard time understanding that myself, either in cases where the indicated problem hasn't really been corrected, or when new ones have been introduced. And then again, other (most) repairs come out beautifully and customers are thrilled. It's as if there's just no quality control step in the process, even with alpha brands, which given the cost involved seems just silly.

 

[jaymann]

Are you confident they "assemble" new Swarovski binoculars in North America or perhaps you meant service and repair before reassembling?

I have read both your recent threads regarding the x 12 SLC and x 12 EL. You've been unfortunate with both units and Swarovski's attempts at rectifying the issues you've listed wish is really bad luck. I agree that high end products should be fault free whether cars, optics or other goods. I am fortunate to have toured the Leica, Swarovski and Zeiss European factories some 15 years ago so have experience of the processes and facilities.

Puzzling for me is that you highly praise other brands such as Meopta, Kowa and Zeiss Conquests and have not yet had any issues with these makes.

It's a pity you have not received much support on this or other forums but good luck with your endeavours.
I'm trust you'll keep us updated.

hello Sir,
I am 100% sure that Swarovski z3 , z5 and non illuminated z6 scopes are assembled in USA. I not sure about if any binoculars are assembled in USA but they all are serviced here. This video tour of SONA shows they don’t have controlled environment but a small repair shop:

I am assuming that there facility is up for cleaning or upgrade. Maybe staff needs training etc.
I have had over 8 swaro products and have had issues with two, only when they went to service in SONA. My scope that went to Austria was serviced very nicely. I think Austrian service center have so called white rooms but SONA does not.

I have used and inspected one sample of zeiss conquest binoculars and used to own a zeiss victRoy HT scope. Both flawless.

I had issues with Meopta in the beginning like 3 years ago , so I reached out to them but since then I have owned 4 to 5 meopta products and they have been very clean and well put together. I still own s2 spotter and have placed order more riflescopes which will be arriving shortly.

I have only handled Kowa’s at the dealers but they are nice and clean as well.

I think Swarovski products are the absolute best and will continue to buy them but I am losing confidence in the SONA repair and warranty.
Today I was packing my SLC 15x56 to be sent back to SONA, so I was just inspecting it again and found a long scratch in the lens that was just replaced! Please see attached picture.

I am surprised how people on this forum tried to put me down and called me names but I am just sharing my experience here. I don’t want to offend anybody but have the right to defend mysel.

Thanis

 

[jaymann]

I have a hard time understanding that myself, either in cases where the indicated problem hasn't really been corrected, or when new ones have been introduced. And then again, other (most) repairs come out beautifully and customers are thrilled. It's as if there's just no quality control step in the process, even with alpha brands, which given the cost involved seems just silly.

Please look at the picture of the new lens Swarovski installed. It is already scratched!

 

[dries1]

Perhaps a replacement is on order, then this can all be settled. At this point the ball is in Swarovski's court, lets see what they do.

 

[PYRTLE]

BF is not a hunting forum so I and others dont have any interest or knowledge on those rifle scopes - that I'm afraid is not in my interest. I'm amazed you hadn't noticed, nor previously mentioned that long scratch earlier upon examining the binocular upon it's return ( one can hardly miss it ), and that the Swarovski service department would not have picked up that scratch! It's amazingly obvious, and almost unbelievable. As I said earlier, good luck with achieving satisfaction with your problems. Goodnight from England.

 

[jaymann]

BF is not a hunting forum so I and others dont have any interest or knowledge on those rifle scopes - that I'm afraid is not in my interest. I'm amazed you hadn't noticed, nor previously mentioned that long scratch earlier upon examining the binocular upon it's return ( one can hardly miss it ), and that the Swarovski service department would not have picked up that scratch! It's amazingly obvious, and almost unbelievable. As I said earlier, good luck with achieving satisfaction with your problems. Goodnight from England.

This newly found scratch is only visible if I fog up the binoculars. I had not done that earlier because I was just concentrating on the dust.
Here is my video review I did few weeks ago, I am highly impressed by the 8x56 SLC. I loved the 15s too just this small hiccup made the experience sour.

Thank you for your support

 

[GrampaTom]

Trying to avoid the controversy that's been expressed here and there. I've recently had some email and parts shipment dealings with Swarovski North America. My experience was more representative of the usual glowing report.

Something said by 2 different agents, in multiple emails, seems like something that may be relevant. A year into it, have we forgotten Covid? Both the agents described working remotely. Because of that they were unable to respond to a question, I had as they couldn't put there hands on things in the ways they could've in the past. Dawns that maybe, just maybe, all Swarovski service is effected in similar ways. Quite possibly there's less personnel, with more working remotely. Can we imagine parts availability issues? What we customers are experiencing, and reporting here, may not be a general degradation in Swaro service but a temporary situation do to a worldwide reaction to Covid...

Seems fair to think that, and give em a chance.

G'Tom

 

[ticl2184]

I bought the EL 12x50 shortly after their release about seven years ago. When I first got them I enjoyed the view but was unhappy with a stiff focus that made the narrow depth of field hard to deal with. I also noticed that both objectives had smudges on the inside of the lens. In any event I have used them for years until this spring when on a birding trip I ran into another 12x50 user who had the fp model which had no focus problem and no smudges on the inside of the objectives. I decided to send my 12x50's in for service. I had talked to Swarovski when I first bought the bins and was assured that they would look at them and address my quality questions at any time I wanted. True to their word they happily sent my the required docs to send my bins in for service. I asked them to look at the focus, the smears on the inside of the objective and I asked for the new lower profile eyecups.
Three weeks after sending my 12x50's in they were sent back. Very happy at the quick turn around I opened the box and examined the bins. The focus did seem improved, and I was very happy to see the new eyecups, they were lower profile and did help with eye relief. Then I turned the bins over and looked at the objectives in the sunlight, I was surprised, and very disappointed to see smudges on the outer objectives ( I sent them in cleaned ) and on the inside of the objective I could see that my smudges were gone, but replaced by different smudges or residue of some sort. My first happiness with the quick turnaround disappeared and was replaced by the feeling that I would rather wait a week or so longer and get back properly cleaned optics.
I guess my sarcasm is borne out the belief this service for my bins would not have taken a tech more than a half hour or so, why not check to ensure the lenses were clean.

What the xxxx is happening with quality control in Absam...

See my post . I've got a scratch or dust on the focusing element...Plus the rubber armouring hasn't been stuck down properly.

Cheers

Tim

 

[GrampaTom]

What the xxxx is happening with quality control in Absam...

See my post . I've got a scratch or dust on the focusing element...Plus the rubber armouring hasn't been stuck down properly.

Cheers

Tim

Tim, I saw that, (as well as Ankac's). Those contributed to what I wrote here. We've now got several of these threads discussing the same thing, inferring some sort of company decline. Is that fair? All refer to service within the past year. It doesnt seem a bridge too far to suggest Covid has messed with everything and we ignore that, blame individuals and companies for things that may not be fair.
Tom

 

[jaymann]

Tim, I saw that, (as well as Ankac's). Those contributed to what I wrote here. We've now got several of these threads discussing the same thing, inferring some sort of company decline. Is that fair? All refer to service within the past year. It doesnt seem a bridge too far to suggest Covid has messed with everything and we ignore that, blame individuals and companies for things that may not be fair.
Tom

Sure sir. You could be right. We should give them a chance but they should not get rude and say dust is normal and does not affect functionality. If my non trained eye can see the issues then why cant they inspect before shipping them back. If mistake happened(it is ok) then accept it and try to fix it. It will take them only an hour to service it. No big deal.