Hi,
apart from the tone, Jessie has a point.
In post number 17 Jan claimed that in Europe the seller is required by law to honour any manufacturer warranty. At least in Germany that is not the case.
And I have not heard about Germany being taken to the court by the EU for lack of passing EU legislation regarding sellers having to honour manufacturer warranties into national law.
In Germany the legal situation is like this - if an item breaks during the first 6 month after the customer received it, the seller has to either fix or replace it unless the item has obviously been abused.
Up to two years the customer can try to claim for this too, but he has to offer proof that a hidden defect was present at the time of sale which later caused the defect - if things go to court that might get tricky and require a significant outlay for expert witnesses.
A manufacturer can offer a warranty in excess of the legal requirement but regardless of what Zeiss said, that is a claim of the customer against the manufacturer and the manufacturer only. If the manufacturer has been able to talk his contract dealers into handling warranty claims too - fine.
But there is no requirement for the customer to claim for warranty through the dealer he bought the item from or any other dealer.
It is true that a dealer might be a bit more forthcoming to a good customer than required by law in the hopes of getting repeat business - but that is his decision.
Joachim
apart from the tone, Jessie has a point.
In post number 17 Jan claimed that in Europe the seller is required by law to honour any manufacturer warranty. At least in Germany that is not the case.
And I have not heard about Germany being taken to the court by the EU for lack of passing EU legislation regarding sellers having to honour manufacturer warranties into national law.
In Germany the legal situation is like this - if an item breaks during the first 6 month after the customer received it, the seller has to either fix or replace it unless the item has obviously been abused.
Up to two years the customer can try to claim for this too, but he has to offer proof that a hidden defect was present at the time of sale which later caused the defect - if things go to court that might get tricky and require a significant outlay for expert witnesses.
A manufacturer can offer a warranty in excess of the legal requirement but regardless of what Zeiss said, that is a claim of the customer against the manufacturer and the manufacturer only. If the manufacturer has been able to talk his contract dealers into handling warranty claims too - fine.
But there is no requirement for the customer to claim for warranty through the dealer he bought the item from or any other dealer.
It is true that a dealer might be a bit more forthcoming to a good customer than required by law in the hopes of getting repeat business - but that is his decision.
Joachim