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Message: <blockquote data-quote="ZS1RA" data-source="post: 1860572" data-attributes="member: 64552">Swarovski disappointsThis is my review on Amazon.com based on my recent experience with Swarovski. I have sent a few more emails this weekend, lets see if they bother to respond this time. It does seem like this is an unusual situation since all the other reviews I have read are glowing.Good Product - Poor Service, June 27, 2010 My review relates to my experience of the 10x42 version of this binoculars. Just to give the reader an idea on what I base my expectations. I have over the years owned the following binoculars: 1x pair of Zeiss 10x40B Classic, 2 x Pairs of Leica 10x42 - Trinovid BA and Geovid, 2 Pairs x Swarovski 10x42 - SLC and EL. So I know what to expect from bins in this league. I can honestly say that the differences in binoculars of this calibre are subtle. One may have better eye relief, or closer focusing or better contrast or lighter weight, etc than the other. However the EL-42 optics will not disappoint. It is a truly remarkable piece of kit with a few flaws that has really irated me to the point that I am questioning whether I should buy a Swarovski again. The niggly issues, I have an older pair of EL-42s Serial# L730460*** and I have used them extensively but this is the first bins I owned where the rubber housing is starting to come loose from the metal chassis. There are signs of the rubber lifting at the logos on top of the bins with minor tears in that area. The objective lens coating has started to show signs of delamination, at this stage it is very small and has not affected the optics yet. Finally, I use the bins in dusty areas often, as I do with all my others but this one's focussing wheel has gone a little sticky, just enough to be annoying when you onto a bird that is moving around fast in the trees and you need to keep focus. Having said all that the most annoying thing is that I have been onto the Swarovskioptik website and have never come across such incompetence. Really a pity for such a great product. In the last 2 weeks I have sent 5 different people emails begging them to let me know if the issues I have with the bins are repairable and what the cost would be to effect such repairs. Furthermore when I registered my bins on their website they sent me a confirmation email with a verification link. This link took me to <a href="http://www.swarovskiopitk.com/" target="_blank">http://www.swarovskiopitk.com/</a> where you are plagued by pop-ups and the like, obviously a spelling mistake but really sloppy for such a great brand. Furthermore their website insist that the bin I own given the Serial number are a pair of EL-8x42 WB, obviously a sign of poor record keeping on their side. All in all a poor show. Other than that good optics but doubtful if I will be a repeat customer again.  :C</blockquote>

Verification