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Message: <blockquote data-quote="ZS1RA" data-source="post: 1875984" data-attributes="member: 64552">FINAL UPDATE:It is not unusual to make a mistake. Some of the best run companies and organisations make mistakes. What is important is how they recover. In the Service side of any business this is VERY important. A great recovery can turn irate customers into loyal advocates. This is exactly what happened with me.In my previous review, I was really angry that Swarovski Optik was not responding to my emails. As stated above, I did eventually get someone come back to me. What an absolute pleasure it has been to deal with them since. I am sure this treatment was "special" because I was so peaved. However if I could get half this level of service from anyone I would be happy!They have effected the neccesary repairs under the Warranty as one would expect, but they did a whole lot more than that. I was kept up to speed every step along the way. When they heard that I had posted my binoculars to them, they immediately asked me for my tracking number so they can keep tabs on it. This gave me a tremendous amount of peace of mind. When my binos eventually arrived I received an email to let me know that it has arrived. Once the binos were assessed, I was sent a mail to let me know that the issues I have with the binos are covered under the Warranty. I was give a date as to when I can expect them back, but what really blew my mind was the mail I got from them today, they let me know that DHL was unable to deliver to my door as no one was home. They emailed me the tracking number but more so they even sent me the telephone number of the local DHL agent, half way across the world. Wow now that is service, I did not even need to open a telephone directory to sort out the delivery.Once I had the box in my hand I eagerly opened the box. Wow my binos look nearly new, AMAZING. In the box was a Swarovski Optik peak cap and lapel pins. I am going to wear these items with pride.Thank you Swarovski.</blockquote>

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