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Message: <blockquote data-quote="Dale Forbes" data-source="post: 1899524" data-attributes="member: 65117">Dear Mr Listerino,Your message concerned me so I personally contacted our guys in the repair department and we tracked down your binoculars. Evidently, both of your objective and both of the ocular lenses were "heavily scratched" (stark zerkratzt) and needed to be replaced. This involves a large amount of time removing the lenses, carefully cleaning the product internally, and then resealing and gassing the binoculars.As a additional (free) service, the eyecups, rubber armouring and strap are being replaced so your binoculars will come to you looking and working like new.It seems the guys down in repair really do not like charging for what they do, but for scratched external lenses, they really do need to cover their repair costs.I do hope you understand. Kind regards and happy birding,Dale</blockquote>