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<blockquote data-quote="Don Listerino" data-source="post: 1899559" data-attributes="member: 87301"><p>Thanks Dale,</p><p></p><p>in my defence I have had them for over 12 years and I'm privilleged to say they have travelled with me extensively. </p><p></p><p>I simply find it bizarre that some people report amazing service and 'no questions asked' - including replacement of scratched lenses. In fact some people state that they have received complimentary repairs even when they have obviously dropped their optics. Something I think the warranty doesn't cover. I actually don't mind paying for the repairs - I expected to pay. What I don't like is the inconsistency of the service received by people; with some reporting very favourable treatment. </p><p></p><p>Anyway, I'm pleased this is on BF; now people will be aware that the amazing service Swarovski is reputed to have, is in fact not so guaranteed.</p><p></p><p>In my mind this puts the company back on a par with its rivals.</p><p></p><p>Many thanks,</p><p></p><p>DL</p></blockquote><p></p>
[QUOTE="Don Listerino, post: 1899559, member: 87301"] Thanks Dale, in my defence I have had them for over 12 years and I'm privilleged to say they have travelled with me extensively. I simply find it bizarre that some people report amazing service and 'no questions asked' - including replacement of scratched lenses. In fact some people state that they have received complimentary repairs even when they have obviously dropped their optics. Something I think the warranty doesn't cover. I actually don't mind paying for the repairs - I expected to pay. What I don't like is the inconsistency of the service received by people; with some reporting very favourable treatment. Anyway, I'm pleased this is on BF; now people will be aware that the amazing service Swarovski is reputed to have, is in fact not so guaranteed. In my mind this puts the company back on a par with its rivals. Many thanks, DL [/QUOTE]
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