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Message: <blockquote data-quote="Don Listerino" data-source="post: 1899679" data-attributes="member: 87301">Steve,that's harsh. :eek!: Especially considering that you haven't seen my binoculars. The scratches that Dale is referring to are minute scratches that build up on all optics that receive any use. If you read my posts again, you'll see that I'm not actually disputing the cost of the repairs, but questioning why the level of customer service varies so much. Also, if you go back further in this thread, you'll come across accounts of people who have not taken care of their binoculars, and have not been charged for repairs.I would not use the word 'exceptional' to describe the service I have received. Clearly, many other people have received exceptional service from Swarovski. I don't deny that.DL</blockquote>