BirdForum is the net's largest birding community dedicated to wild birds and birding, and is absolutely FREE!

Register for an account to take part in lively discussions in the forum, post your pictures in the gallery and more.

Reply to thread

Message: <blockquote data-quote="Mike_Buckley" data-source="post: 2005670" data-attributes="member: 81523">It's an intersting argument - having worked in a customer centric "service" sector I'm very much of the view that service is key, especially with a high-end, tangible product. I recently bought a small item from the States, something unobtainable in the UK. It failed fairly quickly, despite being a well know and supposedly quality product. It wasn't a lot of money, but not cheap. The seller has merely suggested I return the product - at my own expense - to the manufacturer who will then replace it. Fair enough I suppose. The cost of returning said product is sufficiently large that I'll not bother - but be sure I'll tell a lot of people about the story.I'll also tell a lot of people about the Swarovski service - and in rather more positive tones - if you're paying something between £700 and £2000 for a luxury item, it's really rather excellent when the manufacturer is prepared to stand by their product as Swaro seem to. I'd not have all that happy to have had to pay $20 in this instance. If I have to ever return the binos then I'd stand the cost of postage of course.Mike.</blockquote>