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Message: <blockquote data-quote="ceasar" data-source="post: 3354849" data-attributes="member: 26155">That is a shame.  Their policy is penny wise and pound foolish.  Shipping costs, including insurance are much more costly doing it their way. I had excellent service from Nikon.  I originally owned a 10x32 EDG I.  Its covering on the the objective tubes started "bubbling" and coming loose.  I contacted Nikon about it and followed their instructions about sending it in for work.  They advised me that they were going to send me a new 10x32 EDG II rather than repair my EDGI which had been discontinued.  They had to order a new one from Japan and I received it in less than 2 weeks.  I got a brand new binocular from them so I am very happy about it.A couple of years earlier I lost one of the "Horned Eye Cups" that came with my EDG I and I inquired about purchasing a new one from Nikon.  They sent me 2 of them for free!Go figure!Bob</blockquote>