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Windows 10 Lightroom problem (1 Viewer)


Active member
With Microsoft dropping support for windows 7, I was forced to buy a PC with windows 10. I was able to install LR 5.7, but when I try to import photos from my Canon 7Dii it refuses to recognize the .CR2 files. Any suggestions?


Well-known member
I had a similar problem with mine. You need the 5.7.1. i was lucky and had it on back up files. Did you ever back up Lightroom......? If you did custom backups of programmes you may have it some where
Last edited:


Active member
It turns out that when I checked the version on the W10 PC it was v5.0. I had to contact Adobe support and they remotely installed v5.7.1. I also installed the camera raw update. It now imports correctly. Thanks for the help.

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