Wireless keyboard frozen (1 Viewer)

[delia todd]

I don't know if I accidentally hit key combinations but my keyboard won't work .

I've switched the computer on and off a couple of times and changed the batteries but no joy. It's a Portus keyboard.

Any ideas?

 

[Mono]

Is the companion mouse working?

 

[delia todd]

Thanks Mono - yes thank goodness.

 

[Mono]

If the mouse is working then that means the common receiver is working. That would mean the problem is with the keyboard. It might sound stupid but is there a small on/off switch on the keyboard, I had a wireless keyboard that had a tiny switch on the side that was for ever getting knocked.

 

[delia todd]

I can't see anything resembling a switch Mono.

 

[KC Foggin]

I've had this problem before and I bought a can of compressed air. I forget what it was called but I gave the keyboard a thorough spraying and it started working again.

 

[delia todd]

Oh my! Thanks KC. Not sure where I'd get that here - guess a hardware shop.

PC is still under warranty so I've sent a plea to Portus. Hope they can advise.

 

[JTweedie]

Is it connected to your computer via Bluetooth? Perhaps check to make sure your keyboard is being picked up by the computer?

 

[KC Foggin]

Oh my! Thanks KC. Not sure where I'd get that here - guess a hardware shop.

PC is still under warranty so I've sent a plea to Portus. Hope they can advise.

Fingers crossed D!

 

[delia todd]

I think so - the mouse is the same make and is working OK.

 

[vergan]

If the mouse is working then that means the common receiver is working. That would mean the problem is with the keyboard. It might sound stupid but is there a small on/off switch on the keyboard, I had a wireless keyboard that had a tiny switch on the side that was for ever getting knocked.

irt may be the case that both are independent?. My set is different brands, but the mouse has an usb plug to make connection, while the keyboard does not.

 

[JTweedie]

I think so - the mouse is the same make and is working OK.

Could there be a key on the keyboard to hold down to pair it with the computer? You might have unpaired it by mistake or turned Bluetooth off on it.

 

[delia todd]

Could there be a key on the keyboard to hold down to pair it with the computer? You might have unpaired it by mistake or turned Bluetooth off on it.

I'm not aware of one; it's the same make as the mouse and computer and a feeling it was all set up when I received it.

As for unpairing it I've not a scooby how I'd've done that, nor how to interpret what it's saying about what is on LOL

 

[vergan]

I've check on their website on a pair of keyboard and mouse and they say "The Micro USB Receiver connects with both your keyboard and mouse by only using one USB port and with plug and play technology, it will work instantly" so it is not the cases @JTweedie and I suggested.

link for the information I provided: Portus MK1 Wireless Keyboard and Mouse Combo, Qwerty UK Layout, Full Size Numpad, 2.4G Wireless

 

[delia todd]

Thanks for that Vergan. I think I may have found the USB - there's loads of ports, some a bit hidden. I'd have put it there thinking I won't want to mess with it too often LOL.

 

[delia todd]

Hmmmm... do we have a red-face emoji!!!

Now it's daylight, I thought I'd double-check the batteries were both in the right way round. Grrrr had it wrong, didn't I.

Trouble is the keyboard is black and the + is just a tiny raised mark, so also in black.

I'm back in action but thanks all of you for the help and guidance you've given me.

 

[JTweedie]

Glad you got it sorted, it would have been a pain to have to send it back.

 

[delia todd]

Glad you got it sorted, it would have been a pain to have to send it back.

Yes it would.

Interesting - I've had to change the battery (AA) on the mouse several times, but the keyboard ones (2xAAA), I don't remember changing before.

 

[KC Foggin]

And-today-my-space-bar-isn't-working-

 

[delia todd]

Oh no!!!

Has your system had an update recently. A few years ago, they kept interfering with certain keys on my laptop. Things like the left Shift Key, the "A" and "S" and a number in the top row... oh yes, that was the 9, so I couldn't use the opening bracket, but could use the close one!!!

It really was very frustrating.