Hey all, just wanted to share an awesome customer experience that I had with Zeiss and Everett in their customer service dept here in the US. I am a hunter primarily and ordered a pair of Zeiss SF 10x42 binos to compare to and now replace a pair of Swaro EL 10x42s. After owning them for about 3 weeks I noticed some internal cleaning marks and what looked to be cleaning residue in the inside of the objective lens. My assumption is it was a spot that was innocently missed when being cleaned for final assembly. There was also some internal debris. I use Binos every single day, with an archery season opening in about 3 weeks.
I talked to Zeiss about this issue and my situation. Due to the time frame and when I NEED these binos, the process was expedited. On Friday of last week Zeiss sent me a shipping label to return binos for inspection and I dropped off at FedEx. Today I received an email that due to the factory defects of my unit, a brand new pair of binoculars would be shipped out immediately opposed to having to wait for lens replacements. A total of 5 days including weekend days elapsed and a new bino is on the way.
Excellent customer service experience and could not be happier! The defects may or may not have been impacting optical clarity, but Zeiss stood behind their product either way. I hated to send them back, but can’t wait to get these replacements in hand. Happy customer!
I also own and have dealt with Swaro customer care, in my opinion both companies have been exceptional and if anyone else is comparing Zeiss/Swaro units, you can be confident in both companies’ customer service. Let the optics and ergonomics make your decision!
I talked to Zeiss about this issue and my situation. Due to the time frame and when I NEED these binos, the process was expedited. On Friday of last week Zeiss sent me a shipping label to return binos for inspection and I dropped off at FedEx. Today I received an email that due to the factory defects of my unit, a brand new pair of binoculars would be shipped out immediately opposed to having to wait for lens replacements. A total of 5 days including weekend days elapsed and a new bino is on the way.
Excellent customer service experience and could not be happier! The defects may or may not have been impacting optical clarity, but Zeiss stood behind their product either way. I hated to send them back, but can’t wait to get these replacements in hand. Happy customer!
I also own and have dealt with Swaro customer care, in my opinion both companies have been exceptional and if anyone else is comparing Zeiss/Swaro units, you can be confident in both companies’ customer service. Let the optics and ergonomics make your decision!
