Zeiss service current lead time? (1 Viewer)

[Gzoladz74]

Morning!

Last weekend I sent both of my Victory binoculars to get serviced (8x42sf and 8x25). I know it will take some time but I really missing them. I am currently using an opticron, which is a very good value pair and it was my first binocs for birding, but when you have used alphas for so many years, it is hard to go back.

Does anyone have an indication of the time it is currently taking to have the binocs serviced?

I case it helps, they were sent from Ireland via one of the local retailers.

Thanks
GZ

 

[Ries]

In my case, from the Netherlands it took about a month, quicker than I feared. Was great service!

 

[Gzoladz74]

I received by 8x25 yesterday. They replaced them on warranty for a new pair. I hope I am luckier with this pair as the first one had an issue with the dioptre and the second one with the hinge.
It took about 6/7 weeks, but I am aware that there were some teething issues with the post when they were sent to Zeiss.
Re my 8x42s, in early August I was quoted EUR 511 for a long list of things that it needs to get done. I only sent them to have the armour replaced and have it cleaned but it looks like they will also replace some other components...a lot of money, I trust/hope it will be worth it.
Estimated delivery time is mid September, what would be 2.5 months since I sent them. If I exclude the unexpected issue with the post, it would be 2 months, which is what I was estimated.
Delighted to have my 8x25s back, more to follow.

 

[PYRTLE]

Don't the German optics companies have a lengthy summer holiday shutdown period, 3 or 4 weeks? However, good news your compacts were replaced f.o.c.

 

[Gzoladz74]

Don't the German optics companies have a lengthy summer holiday shutdown period, 3 or 4 weeks? However, good news your compacts were replaced f.o.c.

I don't know actually, I doubt they would close the whole thing down though.

 

[PYRTLE]

I'm sure many large manufacturing companies, particularly in Europe do so, eg Fiat / Ferrari.

 

[Gzoladz74]

Last week I picked up my 8x42s. The really look as good as new...cleaned, armour replaced, front lens element, fixed, etc, etc.
In total it took 2.5 months, what is what was estimated (in reality the estimation was 2 months, but there were some issues with the post when they were sent.
Costly, but very happy with the work done, and with Zeiss replacing foc my 8x25s (what was expected, but you never know....)

Please to have them back.