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ZEISS. Discover the fascinating world of birds, and win a birding trip to Columbia

Zeiss USA-KY Service for SF binocular - positive experience (1 Viewer)

birdcat

Well-known member
Just wanted to report my positive experience with servicing an 8x32 SF with the Zeiss USA service center in KY. I've owned the binoculars for a few months and only recently noticed a haze that could not be cleaned from the right eyepiece. My other 8x32 SFs did not have this issue.

I sent them to Zeiss USA for service:

Nov 2 - Delivered.
Nov 8 - Acknowledged receipt and estimated service time of 4 days.
Nov 8 - Shipment notification from FedEx for return.
Nov 9 - Confirmation of return shipment from Zeiss.

The returned 8x32 SF included paperwork noting a replaced right ocular, cleaned, alignment inspected, and zero inspected. A new polishing cloth was included.

They look great, and my issue was fixed.
 

Raym0016

Member
United States
I called Zeiss monday for longer eyecups for my 8x32 conquest HDs in the afternoon. I got a tracking number tuesday morning and they should be delivered as early as tonight. I was impressed with the service.
 

Rg548

Well-known member
United Kingdom
Zeiss do seem great with their customer service, I would say rivalling Swaro. Great move by Zeiss, really gives confidence in the brand, and with the big 3 all being so close opticall, and mechanically, good warranty work can make all the difference.
 

ZDHart

Registered User
Supporter
United States
Great to hear of your experience with Zeiss service. Awesome, legendary optics company, keeping up the good work.
 
I've had two good experiences with the service center in Kentucky. They quickly replaced a set of SF eyecups and fixed a sticky focus wheel on my 8x32 FL. I wasn't the original owner of either binocular but both services were free.
 

birdcat

Well-known member
Just wanted to report my positive experience with servicing an 8x32 SF with the Zeiss USA service center in KY. I've owned the binoculars for a few months and only recently noticed a haze that could not be cleaned from the right eyepiece. My other 8x32 SFs did not have this issue.

I sent them to Zeiss USA for service:

Nov 2 - Delivered.
Nov 8 - Acknowledged receipt and estimated service time of 4 days.
Nov 8 - Shipment notification from FedEx for return.
Nov 9 - Confirmation of return shipment from Zeiss.

The returned 8x32 SF included paperwork noting a replaced right ocular, cleaned, alignment inspected, and zero inspected. A new polishing cloth was included.

They look great, and my issue was fixed.
I posted this in another thread, but wanted to add here. My second pair of Zeiss 8x32 SF also had an issue and I sent them in for service. I will update when I receive this second pair of 8x32 SF back:

Just an update on my second pair of Zeiss 8x32 SF binoculars that were sent to KY-USA for service. The first pair I sent in for service had a haze on the right eyepiece that could not be cleaned from the surface and the eyepiece was replaced as a result. Everything seemed to come back OK.

This second pair had small reflective marks along the outer edge of the left eyepiece around the 6-9 position. The reflective marks didn't seem to be a big issue at a glance, but apparently the issue is more complicated than replacing an eyepiece and warrants a full replacement. While I would be happier to have no issues with my binoculars, I must say Zeiss takes their service seriously.

Zeiss wrote:

We have completed the inspection on your ZEISS Victory SF 8x32, Serial # XXXXXXX and have determined a replacement will be issued under our limited lifetime warrant.

We anticipate a completion date of 1-2 Weeks at no additional costs to you.
 

birdcat

Well-known member
Today I received my new in box Zeiss 8x32 SF to replace the second pair I sent in. If I have any problems with this new pair I'll report back, but I can say they were quite prompt on the replacement!

Nov 24 Delivered to Zeiss
Nov 29 Confirmation of Receipt
Nov 30 Confirmation of Replacement
Dec 2 Confirmation of Shipping
 

CSG

Well-known member
United States
I've got a new pair coming at the end of this week. I'm keeping my fingers crossed that all will be well.
 

birdcat

Well-known member
I've got a new pair coming at the end of this week. I'm keeping my fingers crossed that all will be well.
If it helps, I just looked at my new replacement pair, and the glass does not appear to have any issues that I had previously.
 

NDhunter

Experienced observer
United States
It is great news to hear that the new Zeiss service is doing well. With Covid and the rest, it is hard to move a service
center, as some of the staff will not move, and training new people takes some time.

Jerry
 
ZEISS. Discover the fascinating world of birds, and win a birding trip to Columbia
ZEISS. Discover the fascinating world of birds, and win a birding trip to Colombia
ZEISS. Discover the fascinating world of birds, and win a birding trip to Colombia

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