Bushnell Service. Shoddy sums it up. (1 Viewer)

Twite

Well-known member

• Jun 12, 2012

• #1

Though some may be happy with the service, I am not.

On 30th May I contacted the company via the email address on the website with a query about purchasing replacement eyecups. I went this route because I live outside the US and I made this clear in my email. All info was submitted, model number etc. No response, nil, nada, zilch.

So if you people from Bushnell read this, no big woo-hoo for you.

 

D

Dorian Gray

Well-known member

• Jun 13, 2012

• #2

Perhaps your mistake was to mention you live outside the US. My experience of large companies is that they consist of regional fiefdoms that may as well be at war with each other for all the cooperation they display.

That said, I've been shocked at how long it takes companies to reply to emails – probably a policy to reduce back-and-forth chitchat. It's conceivable that you'll still get a response.

 

Twite

Well-known member

• Jun 13, 2012

• #3

You may be right, time will tell.

I did mention that I had family in NYC and suggested that I would use that route if delivery to Europe caused a problem. Delivery to either would have been fine for me. At this point I am just bothered by the lack of response.

Thanks for your input.

 

perterra

Well-known member

• Jul 6, 2012

• #4

Twite said:

Though some may be happy with the service, I am not.

On 30th May I contacted the company via the email address on the website with a query about purchasing replacement eyecups. I went this route because I live outside the US and I made this clear in my email. All info was submitted, model number etc. No response, nil, nada, zilch.

So if you people from Bushnell read this, no big woo-hoo for you.

Click to expand...

One email not returned says little about anything. Are you sure someone even got it?

 

Twite

Well-known member

• Jul 6, 2012

• #5

perterra said:

One email not returned says little about anything. Are you sure someone even got it?

Click to expand...

Says my bins remain unfixed.

 

J

jayman_1975

Well-known member

• Jul 12, 2012

• #6

I sent my bushnell bins in to have them repaired. My postal tracking number says they were delivered on May 28th. Bushnell still doesn't have them entered into their system and don't know where they are in their repair center. Someone was going to look into it over a week ago and get back to me. Still no word. I'll never buy another bushnell product again. In fact I'm considering selling all of my other Bush(league) products and going to Leupold.