I only have excellent news about the Vip Vortex guarantee
Years ago my Vortex Vulture 15x56 fell to the ground from a high height and broke in 2
I contacted Vortex, I sent the broken Vulture and as there was no repair, they asked me which binocular model I would like to replace the Vulture, I made the suggestion for Kaibab HD 18x56 and I was answered, I received the new binocular at my house without spending money any
10 days after receiving the Kaibab, they sent a Vulture HD 15x56, so that I could have the best experience with the brand, I couldn't believe it, I thought they were wrong, and I made myself available to return the new Vulture, thinking it was a mistake of logistics.
But no, they gave it to me as a gift.
I recently had a small problem with Kaibab, I activated the VORTEX VIP guarantee, in less than 10 days, I received at my house, Vortex UHD 8x42, as I had requested in the guarantee
The company is spectacular
I'm a big fan of the brand
We can use your equipment with care, but if something happens, I know that Vortex will solve it in the best possible way.
Long live Vortex