Swaro Repair courier question (2 Viewers)

[Bananafishbones]

Hi
I have registered with Swarovski to send my Binos to Austria for repair.
Can anyone advise a few things please:

Do I send them in the original box, which adds considerable weight?
What postal service have people used when sending them to Austria?
Any other tips?

I am sending to Austria from UK

Thanks in advance
Dave

 

[Bananafishbones]

update
I have spoken to Salfords, Surrey and have a delivery process now
Regards
Dave

 

[Andy Adcock]

You won't believe me, I was about to post this exact question!

Can you advise me of you postage arrangements?


Andy

 

[Bananafishbones]

Andy
Contact them on 01737 856812
(only so they are expecting your delivery).

In a nutshell:
Send double boxed to Surrey (with Binos well bubble wrapped inside)
No extras to be sent (Eye cups, Straps, accessories etc..... although I can not remove the neck strap on my old SLC model so it will have to stay on).
Copy of Repair Case number from Swarovski (I got this by email once I registered the repair on their website)
A short note to Salfords with reason for repair

Recorded delivery

I hope that covers everything
Let me know if your conversation with them is any different

Ragards
Dave

 

[Andy Adcock]

Only just seen you message Dave and it's now Saturday.

Did you send them here?

Unit 11 Perrywood Business Park, Honeycrock Lane
Redhill Surrey RH1 5JQ

Just making sure as I fly back to Cyprus tomorrow and don't want them sent to the wrong place!!!


Cheers, Andy

 

[PYRTLE]

That's the address Andy, same from when I worked at CleySpy a few moons back.

 

[Bananafishbones]

Only just seen you message Dave and it's now Saturday.

Did you send them here?

Unit 11 Perrywood Business Park, Honeycrock Lane
Redhill Surrey RH1 5JQ

Just making sure as I fly back to Cyprus tomorrow and don't want them sent to the wrong place!!!


Cheers, Andy

Yes 👍🏼

 

[Jason Bugay Reyes]

I usually sent via DHL. Their office will do the packing etc here

 

[Mike Crawley]

I’m lucky in having an excellent local optics shop (Focalpoint) about 30 minutes drive away from home.
As some may remember I tripped over some barded wire and landed on my binoculars (10x42 ELs) and de-formed the left hand barrel. For a small fee Focalpoint packaged and dispatched the binoculars to Swarovski via Royal Mail and a couple of weeks later they arrived back. New barrel, new armour on both barrels - £300. Swarovski did not want the box but I didn’t have to remove the strap or eyecups.

 

[Andy Adcock]

Thanks for starting this thread Dave.

My 'bins' are now in Austria via Surrey, very good service so far. On my 'bins', the left eyepiece had totally detached, just came out. Also, the ridged, cover on the focus wheel was detached which meant that it would not turn the focus wheel, it just slipped around, I'd glued it back myself a few years ago but it failed again.

 

[Andy Adcock]

Had a reply to say they'll repair my 'bins' without charge, must admit, enjoyed using my old Leicas again, boy they've seen some good stuff over the years!

 

[SGBirder]

Thanks for starting this thread Dave.

My 'bins' are now in Austria via Surrey, very good service so far. On my 'bins', the left eyepiece had totally detached, just came out. Also, the ridged, cover on the focus wheel was detached which meant that it would not turn the focus wheel, it just slipped around, I'd glued it back myself a few years ago but it failed again.

Did you have to pay anything for Salfords to send it onward to Austria?

I have to pay at least 95GBP for the local distributor to send it to Austria.

Swarovski told me that shipping costs are always borne by the customer even in Europe.

"We ask for your understanding, that we are not able to take over shipping costs.
The repair shipments from the customer to the repair center/ country distribution are always taken by the customer - also in Europe"

 

[Andy Adcock]

Did you have to pay anything for Salfords to send it onward to Austria?

I have to pay at least 95GBP for the local distributor to send it to Austria.

Swarovski told me that shipping costs are always borne by the customer even in Europe.

"We ask for your understanding, that we are not able to take over shipping costs.
The repair shipments from the customer to the repair center/ country distribution are always taken by the customer - also in Europe"

Not as far as I know, nothing has been mentioned.

 

[Bananafishbones]

no payment to Salfords

My bins have now been received in Austria being inspected
(I dropped mine on a sand bank and got sand ingress into the eyecup, also the focusing wheel "missed" every now and again ... as it didn't want to turn smoothly

 

[Bananafishbones]

Just using my old Nikon SE (What a quality view from these)

 

[SGBirder]

Not as far as I know, nothing has been mentioned.

no payment to Salfords

Thank you both for the info. I will check again with Swarovski and the local distributor. Hopefully something can be arranged for warranty repairs.

 

[Mike Crawley]

My local optics shop charged me £40 to send my 10x42 ELs to Swarovski in Austria.
They were damaged due to my own incompetence and so I had to pay for the repair.
Return postage was either paid for by Swarovski or (more likely) part of the repair fee.

 

[Andy Adcock]

Swarovski have sent my bins back to the UK, but not to me!

Someone else has mine and I have theirs so we've had a back and forth to resolve it which I hope, we now have.

 

[Andy Adcock]

Thank you both for the info. I will check again with Swarovski and the local distributor. Hopefully something can be arranged for warranty repairs.

Mine are not under warranty, almost 15 years old!

 

[Bananafishbones]

Got mine back today
Repaired, serviced and the armour seems to have been cleaned
Approx 4 weeks from them being received in Austria