iraqbabbler
Well-known member
I have a pair of Leica Ultravids 10x50 and I've never been very happy with them, in the sense they're really prone to fogging, the coating stains the external glass elements and the focus ring is either too stiff (when I originally bought them) or too loose (after a warranty service).
I travel a lot and now I find myself in the situation of needing to send them in for warranty repairs but I don't know where to send them !. I'm in the US at the moment, so I contacted their New Jersey office and I got a rude lady on the phone who tried her best to shirk their responsibility by asking me to write a detailed letter, providing the original purchase receipt and saying that it would take more than a couple of months to get anything done with them !!.
My bins are still well within their warranty span, were bought from a reputable dealer and I forked out the money at the time thinking that Leica look after their customers.
I'm truly sorry that I bought Leica, and by the way even previous warranty repairs were just as awkward with Leica.
So I'm just wondering if I'm better off contacting their head office in Germany, or does anyone know of a regional office that is more customer friendly then their US one ?
I travel a lot and now I find myself in the situation of needing to send them in for warranty repairs but I don't know where to send them !. I'm in the US at the moment, so I contacted their New Jersey office and I got a rude lady on the phone who tried her best to shirk their responsibility by asking me to write a detailed letter, providing the original purchase receipt and saying that it would take more than a couple of months to get anything done with them !!.
My bins are still well within their warranty span, were bought from a reputable dealer and I forked out the money at the time thinking that Leica look after their customers.
I'm truly sorry that I bought Leica, and by the way even previous warranty repairs were just as awkward with Leica.
So I'm just wondering if I'm better off contacting their head office in Germany, or does anyone know of a regional office that is more customer friendly then their US one ?
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