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Rattling ! (1 Viewer)
- Thread starter NZbinodude
- Start date
Hermann
Well-known member
joe101
Well-known member
how is that so
jan van daalen
Well-known member
Wow Joe, talking about shooting from the hip.
Thank you Lord, we have a new king on the hill :t:
This leaves not so much room for variation.
Surely there must be little wankers and überwankers nice wankers and no wankers:king:
Nice wankers don't blame the customers and get things done, so there's a contradiction in here.
BTW: the only Zeiss wankers workforce is at Legal in Oberkochen. That's company policy. You've got to be a ****** to get a job there.
No wankers allowed in Wetzlar!!
Didn't you know that?
Jan
NZbinodude
Well-known member
Calm your horses...
I sent the bino's to Wetzlar Germany and today I received an email saying that they will be replaced by a new pair of Victory Fl's under warranty ! Absolutely, ******* fantastic ! My original ones were an older demo pair which I bought for way under retail price. They were also bought from the USA.
No questions asked, Zeiss Germany were prompt, polite, and did all they could to ensure I was a happy camper. A+++++++++++++++++++++++++++++ service.
I even asked if they could sort out the problem before the end of the month (got a hunting trip coming up) and they've managed to do so.
I love Zeiss.
P.s I tried to be as respectful and polite as I could when dealing with the service dept. and it seems to have paid off. I can only imagine how little of a sh*t Zeiss would give to a customer who refuses to treat those working at Zeiss like fellow human beings who have lives, emotions and standards of their own. Its not like the people in the communications dept. have any input into the manufacturing process of the optics...so why should they have to get on their hands and knees ? I'm sure they try their best.
I sent the bino's to Wetzlar Germany and today I received an email saying that they will be replaced by a new pair of Victory Fl's under warranty ! Absolutely, ******* fantastic ! My original ones were an older demo pair which I bought for way under retail price. They were also bought from the USA.
No questions asked, Zeiss Germany were prompt, polite, and did all they could to ensure I was a happy camper. A+++++++++++++++++++++++++++++ service.
I even asked if they could sort out the problem before the end of the month (got a hunting trip coming up) and they've managed to do so.
I love Zeiss.
P.s I tried to be as respectful and polite as I could when dealing with the service dept. and it seems to have paid off. I can only imagine how little of a sh*t Zeiss would give to a customer who refuses to treat those working at Zeiss like fellow human beings who have lives, emotions and standards of their own. Its not like the people in the communications dept. have any input into the manufacturing process of the optics...so why should they have to get on their hands and knees ? I'm sure they try their best.
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jan van daalen
Well-known member
Joe,
Just read your adventure on the SF thread regarding the way you felth treated by CS Zeiss.
Must say I understand your grief now.
Still, company policy doesn't make the groundfloor employee a ******, does it?
How long ago did this all happened?
Looks like if Zeiss wants to step into the shoes of Swaro's CS they have some work to do!
Jan
Just read your adventure on the SF thread regarding the way you felth treated by CS Zeiss.
Must say I understand your grief now.
Still, company policy doesn't make the groundfloor employee a ******, does it?
How long ago did this all happened?
Looks like if Zeiss wants to step into the shoes of Swaro's CS they have some work to do!
Jan
joe101
Well-known member
Calm your horses...
I sent the bino's to Wetzlar Germany and today I received an email saying that they will be replaced by a new pair of Victory Fl's under warranty ! Absolutely, ******* fantastic ! My original ones were an older demo pair which I bought for way under retail price. They were also bought from the USA.
No questions asked, Zeiss Germany were prompt, polite, and did all they could to ensure I was a happy camper. A+++++++++++++++++++++++++++++ service.
I even asked if they could sort out the problem before the end of the month (got a hunting trip coming up) and they've managed to do so.
I love Zeiss.
P.s I tried to be as respectful and polite as I could when dealing with the service dept. and it seems to have paid off. I can only imagine how little of a sh*t Zeiss would give to a customer who refuses to treat those working at Zeiss like fellow human beings who have lives, emotions and standards of their own. Its not like the people in the communications dept. have any input into the manufacturing process of the optics...so why should they have to get on their hands and knees ? I'm sure they try their best.
What are you trying to imply ?
I am a huge fan of Zeiss and could not be more polite but I was not treated in kind. I am such a huge fan I am still considering the getting the SFs after the grief I have gotten
joe101
Well-known member
Mid last year
NZbinodude
Well-known member
Joe,
Sorry. I just read the thread too...fair enough, then !
To me though, they're nice w nkers.
Sorry. I just read the thread too...fair enough, then !
To me though, they're nice w nkers.
joe101
Well-known member
Thank youJoe,
Sorry. I just read the thread too...fair enough, then !
To me though, they're nice w nkers.
NZbinodude
Well-known member
Well, I received my new Victory FL's this morning. All together, it took two weeks for me to send my faulty pair in, get a response from Zeiss and receive a new pair of bino's. A+ service IMO. Keeping in mind the great distance between NZ and Germany.
Very happy with my new pair and I can confidently say that there should NOT be any rattling coming from within the ocular tubes. Lol
All together, it took two weeks for me to send my faulty pair in, get a response from Zeiss and receive a new pair of bino's. A+ service IMO. Keeping in mind the great distance between NZ and Germany. Very happy with my new pair and I can confidently say that there should NOT be any rattling coming from within the ocular tubes. Lol
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Well, I received my new Victory FL's this morning.
Very happy with my new pair and I can confidently say that there should NOT be any rattling coming from within the ocular tubes. Lol
Yes, Sir.....this is the way a Zeiss FL should feel--no rattling, and no noise.....just a superb solid service. Enjoy in good health.
NZbinodude
Well-known member
^ Cheers mate. They're freakin' awesome bino's. The same to you, too.
AJ
The same to you, too. AJ
