I cannot confirm that Nikon's service is really that bad, at least here in Germany. I've had to use their customer service at several occasions. In a short, my conclusion is they are slow but generous and they do a good job. For example, they had done the repair service of a loose hinge of one of my pocket bins at no cost even in a case where the fault was clearly on my side as by accident I did let the bin drop at the floor. So far no complaints with their customer service anyway. But perhaps I should mention that in such cases I contacted the official Nikon Service Point here in Hamburg and handed my items directly to them. As it seems there are also Nikon Service Points in the Netherlands. I think this could be the best way to go for in case of a service needed.
Steve
Steve