A couple of years ago I had to send my 6 month old Ultravid HD's back for repair as there was a large black spec in one of the barrels. They came back with that barrel cleaned but with many specs in the other one and a mark on one of the objective lenses. You can imagine how annoyed I was so back they went and came back looking good. I have since realised that the diopter has slipped. When set with both eyes nice and sharp the diopter was on -4 so back they went for the third time. I was most unimpressed that I would have to do without my bins for another 3 or 4 weeks and the nice people at Leica offered the express service free of charge so back they went.
They are now back and you will never guess what - the diopter has been reset but one of the oculars has a patch where the coating has been scratched off!
I don't think they are the binoculars I sent back as the focus knob is a different style and they have marks in places where mine didn't.
I sent them a blunt email yesterday but annoyingly they haven't bothered to reply yet.
I don't know what to do next. Do i really have to send them in for the fourth time? Any suggestions?
They are now back and you will never guess what - the diopter has been reset but one of the oculars has a patch where the coating has been scratched off!
I don't think they are the binoculars I sent back as the focus knob is a different style and they have marks in places where mine didn't.
I sent them a blunt email yesterday but annoyingly they haven't bothered to reply yet.
I don't know what to do next. Do i really have to send them in for the fourth time? Any suggestions?