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Dreadful customer service
Another example of what I personally do not like. I take good care of my binoculars, so I don't want to pay for fixing the negligence of others. This is in fact a compulsary insurance for dummies. -
Dreadful customer service
This warranty thing is sth. I will never really understand. Maybe also some kind of cultural divide. I very often read here statements from US-Americans like "Leica warranty/service is crap, I will never buy Leica, only Swaro for me". Really like the warranty was the only thing people care about... -
Dreadful customer service
I had a similar experience in Germany, in a Frankonia store (chain of hunting gear stores). I asked for bins and the vendor simply said Swarovski is the best. Period. Lucky I did my reading before and knew that they are just one among 3 or 4 best brands ;) -
Dreadful customer service
I am not an expert, but I think marketing is more about emotions than about logic. On their websites, the first thing Swaro and Zeiss do is separating hunters from birders. Guess why. -
Dreadful customer service
From many discussions around hunting here in BF, I learned that there seems to be quite a difference between Europe and the US. In Europe, the birding and nature conservation communities seem to be pretty much apart from the hunting community, in many countries they are basically despising each... -
Dreadful customer service
No, of course I don't think so :) Actually I don't know. I've never looked through an HT and only occasionally through a Swarovision. When I bought my current bin, I compared the 8x42s Ultravid HD, the old EL and the FL. The Ultravid won, mainly because of general feel, compactness and good... -
Dreadful customer service
Agree, not the key but most likely marketing is major factor in Swaro's success. I think the competion are much closer to Swaro in the quality of their products than in the quality of their marketing. -
Dreadful customer service
I just imagine, that if you are as open with your opinions to your customers as you are here (and why shouldn't you), then quite surely this will have some impact on the buying decision, at least for buyers that are new to top optics. With binoculars, I now know very well what I want and what I... -
Dreadful customer service
@Jan Well, knowing how difficult it is to discern the minute differences of top binoculars and make a sound purchase decision in the short time in a shop, I'd assume that for customers like yours, who have not much previous binocular experience and knowledge, the advice of the vender could play... -
Dreadful customer service
Well, that's great for you. Makes me feel just slightly less great about my own experience though. I did pretty much the same as you a few years back (send in my grandfathers Zeiss Dialyt 8x30B to change eyecups, they also did some adjustments and greasing) but was charged about 150 € if I... -
Dreadful customer service
Well, I think it also much depends of attitudes and expectations of people. You are very happy, others would be complaining that they had to pay anything at all.