Zeiss will probably "Do-Right" by HN. If not, Dudley will.
The real question is whether this damage was due to a "freak accident" (crushed by a five-legged cow) or if it's a harbinger of accidents to come as more SFs get into the butterfingers of birders' and hunters' hands. Zeiss will know what happened after inspecting the bins, though whether or not they will share that info with HN remains to be seen.
Zeiss set a high (north) standard with the Conquest HD. That abuse video was great marketing. It even had me thinking about buying one. In fact, when I saw a demo unit for $200 off the new price, I PMed Mike Jensen about replacement eyecups for the 8x42 model, but they weren't available at the time. By the time they were, my wallet wasn't available. Story of my life in a nutshell.
As to the above question if Zeiss should build a bin that is both unbreakable and lightweight enough for cricket bat shoulder birders. The answer is easy: Of course, they should! After all, outside of Norway, which has the highest wages in the world, who could
afford an SF but a cricket bat shoulder birder? Aside from trust fund kids and IT geniuses who hit it big with their IPO, the primary customers for the SF are geezers, who might have cricket bat shoulders, necks, knees and hips. I can attest that decades of playing high impact cricket is starting to put 'cricks" in more than just my neck.
Almost falling while shoveling the driveway didn't help either.
Epic Fall
Brock