The SF was purported to be for birders. Without more, that is why: i) Zeiss should take a peek at this forum about every five minutes (and post hereon as necessary), and ii) Zeiss should replace those bins without delay. Respectively, it appears i) they aren't, and ii) they won't. Zeiss is missing the kind of great opportunity that Swaro snatches up every day.
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I broke my SF so you don't have to... (6 Viewers)
- Thread starter HighNorth
- Start date
perterra
Well-known member
Jensen is Zeiss North America, Europe is out of his sphere of influence is my guess.
ticl2184
Well-known member
Bad luck Highnorth.
I'd be gutted if they were my bins.
Once had a pair of 8x32BR Ultravids which came off my neck in same fashion.
Only I would say they dropped 8 feet on to hard airport floor.
Luckily the Leicas were completly undamaged.
I assume the bridge landed directly on the concrete floor to cause such a crack. If not the rubber protection should have easily coped with the shock, and there may be a fault with magnesium bridge.
Strange Zeiss hasn't passed comment yet, as they monitor this forum closely.
Cheers Tim
I'd be gutted if they were my bins.
Once had a pair of 8x32BR Ultravids which came off my neck in same fashion.
Only I would say they dropped 8 feet on to hard airport floor.
Luckily the Leicas were completly undamaged.
I assume the bridge landed directly on the concrete floor to cause such a crack. If not the rubber protection should have easily coped with the shock, and there may be a fault with magnesium bridge.
Strange Zeiss hasn't passed comment yet, as they monitor this forum closely.
Cheers Tim
HighNorth
Well-known member
Hi guys and gals!
Today, the dealer informed me that Zeiss had inspected the binocular, and had decided that the damage was not covered under warranty, as it was self-inflicted.
However, due to the fact that the SF is a brand new model, and that Zeiss doesn't have the spare parts, damage assessment and repair facilities for that bin up and running yet, they have decided to offer me a FREE replacement!
Zeiss wanted to underline that this case is sui generis, and that the decision to replace my binocular is NOT a precedent for the treatment of similar damage experienced by other customers under similar circumstances in the future.
So, people: be careful not to drop your SFs in the future!
Anyway, I'm happy this worked out allright! Thanks a lot Zeiss! :-O
Today, the dealer informed me that Zeiss had inspected the binocular, and had decided that the damage was not covered under warranty, as it was self-inflicted.
However, due to the fact that the SF is a brand new model, and that Zeiss doesn't have the spare parts, damage assessment and repair facilities for that bin up and running yet, they have decided to offer me a FREE replacement!
Zeiss wanted to underline that this case is sui generis, and that the decision to replace my binocular is NOT a precedent for the treatment of similar damage experienced by other customers under similar circumstances in the future.
So, people: be careful not to drop your SFs in the future!
Anyway, I'm happy this worked out allright! Thanks a lot Zeiss! :-O
Hi guys and gals!
Today, the dealer informed me that Zeiss had inspected the binocular, and had decided that the damage was not covered under warranty, as it was self-inflicted.
However, due to the fact that the SF is a brand new model, and that Zeiss doesn't have the spare parts, damage assessment and repair facilities for that bin up and running yet, they have decided to offer me a FREE replacement!
Zeiss wanted to underline that this case is sui generis, and that the decision to replace my binocular is NOT a precedent for the treatment of similar damage experienced by other customers under similar circumstances in the future.
So, people: be careful not to drop your SFs in the future!
Anyway, I'm happy this worked out allright! Thanks a lot Zeiss! :-O
I'm glad you came out of this happily!:king:
Zeiss is no doubt devoutly hoping that they don't get any more SF's back with this particular kind of damage to the bridge!:eek!::eek!:
I wonder how many they put through a drop test after they got this one back?:smoke:
Bob
PS: To be fair to Zeiss they probably looked into this incident thoroughly in order to come to the conclusion they did. There wasn't much reason to keep it as long as they did otherwise.
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oetzi
Well-known member
Good god, as if no one else is making mistakes.
GLOBETROTTER
Well-known member
Hi guys and gals!
Today, the dealer informed me that Zeiss had inspected the binocular, and had decided that the damage was not covered under warranty, as it was self-inflicted.
However, due to the fact that the SF is a brand new model, and that Zeiss doesn't have the spare parts, damage assessment and repair facilities for that bin up and running yet, they have decided to offer me a FREE replacement!
Zeiss wanted to underline that this case is sui generis, and that the decision to replace my binocular is NOT a precedent for the treatment of similar damage experienced by other customers under similar circumstances in the future.
So, people: be careful not to drop your SFs in the future!
Anyway, I'm happy this worked out allright! Thanks a lot Zeiss! :-O
Better thanks to this forum and your pictures of your broken SF
Otherwise ..............for sure they don't bring to you any replacement bin.
BruceH
Avatar: Harris Hawk
HighNorth ... Great to hear you will be getting a free replacement and will soon be back out enjoying your Zeiss SF. It will be interesting to find out if you notice any difference between the original and the replacement. I would be curious to know the numeric difference in the serial numbers.
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HighNorth
Well-known member
Better thanks to this forum and your pictures of your broken SF
Otherwise ..............for sure they don't bring to you any replacement bin.
I'd like to think this forum had nothing to do with it!
PS: I am not undervaluing the many fine people here of course!:king:
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GLOBETROTTER
Well-known member
I'd like to think this forum had nothing to do with it!
PS: I am not undervaluing the many fine people here of course!:king:
I hope so .......:t:
That is indeed a sorry state of affairs for Zeiss. However, I'm glad you got a new one. After this, I'd be sorely tempted to sell it new in the box and get another alpha glass. I'd not be bashful in letting them know how I felt, new binocular or not
Better thanks to this forum and your pictures of your broken SF
Otherwise ..............for sure they don't bring to you any replacement bin.
What mean-spirited remarks.:-C
Lee
HighNorth
Well-known member
jan van daalen
Well-known member
Hi guys and gals!
Today, the dealer informed me that Zeiss had inspected the binocular, and had decided that the damage was not covered under warranty, as it was self-inflicted.
However, due to the fact that the SF is a brand new model, and that Zeiss doesn't have the spare parts, damage assessment and repair facilities for that bin up and running yet, they have decided to offer me a FREE replacement!
Zeiss wanted to underline that this case is sui generis, and that the decision to replace my binocular is NOT a precedent for the treatment of similar damage experienced by other customers under similar circumstances in the future.
So, people: be careful not to drop your SFs in the future!
Anyway, I'm happy this worked out allright! Thanks a lot Zeiss! :-O
All things considered I find it a mature and realistic point of view from Zeiss.
Congrets HN.
Kammerdiner
Well-known member
A good outcome HN. Enjoy!
The only issue is whether that rather flimsy-looking casting is design, or accident.
And Zeiss did not, so far as I can tell, explain.
So hmm...
Mark
The only issue is whether that rather flimsy-looking casting is design, or accident.
And Zeiss did not, so far as I can tell, explain.
So hmm...
Mark
SUPPRESSOR
Well-known member
That is indeed a sorry state of affairs for Zeiss. However, I'm glad you got a new one. After this, I'd be sorely tempted to sell it new in the box and get another alpha glass. I'd not be bashful in letting them know how I felt, new binocular or not
What are you on!!!
The damage was never covered by warranty and Zeiss was very generous in their response.That is indeed a sorry state of affairs for Zeiss. However, I'm glad you got a new one. After this, I'd be sorely tempted to sell it new in the box and get another alpha glass. I'd not be bashful in letting them know how I felt, new binocular or not
