Since my SF 8x42 has already arrived last week at Zeiss for the third time, I was contacted today by the head of the technical department. Since I have not yet recovered from this conversation, I am trying to let off steam here in the forum.
The head technician, or rather the highest of the technical department, called me and explained to me that the loose belt holder was fixed again, and otherwise no fault could be found. In reference to the completely warped retaining claw in the left channel, he told me that he could not see this. When I asked him about my attached photo in the mail correspondence, which I also posted here in the forum, I came to the realization that he has neither read the mail, nor seen the photo! He said the rattling inside is normal because this is the focus. (was not so before the service) To the running fat in the tubes he said nothing. As if one does not want to hear all this. When he then opened the mail during the conversation at my request and saw the photo he suddenly said yes one will still discuss with a technician, but had assured me in between always that a deviation of a few millimeters here does not matter this I have to believe as a layman Zeiss simply. He would now contact me again in a few days for further clarification.
I am now actually already desperate and at the end. What Zeiss performs here borders on an insolence! When I pointed out to him how badly the glass was packed, that hardly insulating Material was present in the box (I also sent him photos) and that in the OVP to the glass the accessories such as lens eyepiece protection and straps were also pressed in, and not in the accessory compartment provided for it, he said soberly we always pack glasses so. When I told him at the end that the whole history of the repair to now send in the third time and to receive a defective glass at the end for me is no longer sustainable, he said soberly that he does not understand at all.
What can I tell you. Such a cheekiness has rarely happened to me!
Here you can no longer have confidence! And the joy of the product is gone.
The head of the technical department at Zeiss is not able to examine the binoculars so that he makes out these gross defects. Was after the first repair also so that I got a call it was no pollution detectable. Today in conversation he explained to me that you have not seen the hair when looking in at that time. Only when you open it has seen, and this was apparently a hair from the cleaning brush. So first denied, then admitted. To despair
I think I know now why Zeiss has outsourced the production of the new SFL series to Japan. No wonder.
Such a shame. A really great product these Zeiss glasses. But devalued by this service.
Here a Photo form the displaced retaining claw.
Translated with
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