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Why would you buy a Zeiss HT over an SF? (1 Viewer)
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BruceH
Avatar: Harris Hawk
From what I have read of the above problem, the issue seems to be with the retailer.
After following the Swaro and Zeiss sub forums for several years now, I have concluded both offer excellent customer service. Since you post in all the forums, I am sure you have read the same posts I have.
I thought as a way to refresh your memory on some of these posts, I would scroll through the index to find one. It did not take long. Here is one on page one of the Zeiss index page:
http://www.birdforum.net/showthread.php?t=312847
One thing I like about Zeiss USA over Swaro NOA is that Zeiss explicitly states what they will do in writing. They state that the warranty is a life time warranty which is transferable. They also offer in writing a 5 year no fault policy to the original owner of Victory or Conquest products if the binocular is registered within a certain time period. Swaro warrantly documentation is not near as explicit. It appears much of what they do is under good will coverage.
Bottom line is that at least here in the US (which is your market area) both are excellent. I have zero reservations on buying either a Zeiss or Swaro product based on customer service concerns.
From the Zeiss USA webpage (No Fault tab):
http://www.zeiss.com/sports-optics/...support/customer-service.html#no-fault-policy
ZEISS No-Fault Policy
Every product we make is backed by an industry leading, limited lifetime, transferable warranty. In addition, on selected products we offer a No-Fault Policy. For these products we will repair or replace product damaged during normal and intended use, without charge to you, for the first five years of ownership. We want you to buy our products with the same kind of confidence they inspire in the field.
The No-Fault Policy applies to:
•VICTORY SF binoculars
•VICTORY HT binoculars
•CONQUEST HD binoculars
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BruceH
Avatar: Harris Hawk
The Zeiss Blue badge also came off of my 10X42 Terra a few days after it arrived near the end of last summer. The binocular arrived on a day when the temp was about 110 F (43.3 C) so the temp in the brown delivery truck must have been much higher. I figured the heat got to the badge adhesive.
When contacting Zeiss USA for a new blue badge, they told me they were aware some were having a problem and the issue was being fixed. In the meantime, they sent out a new badge and it arrived in about 5 days. I think it was in an envelope, no oversized box.
James .... What did you use for an adhesive with the replacement? I tried CA but I used a touch to much and some got on the badge. I did find the original after contacting Zeiss for a new one, so I may see if I can remove the one with the CA and try something else.
james holdsworth
Consulting Biologist
Bruce,
I used a tiny dab of lock-tite - so far, so good.
BTW - good on you for getting your badge in a week, and better that they considered their carbon footprint a bit more than my delivery!
I used a tiny dab of lock-tite - so far, so good.
BTW - good on you for getting your badge in a week, and better that they considered their carbon footprint a bit more than my delivery!
jan van daalen
Well-known member
Free replacement items from Swaro, Zeiss and Leica.
Let's conclude that it is a non issue
Jan
Attachments
Are those Zeiss SF's free? :-OIf so I will take one. No, I really think Zeiss and Swarovski are both fantastic companies and have excellent customer service and warranties. I would not let that sway my decision for one or the other. Either one is pretty darn good. Any more reasons why an HT would be better for birding than an SF?:smoke:Free replacement items from Swaro, Zeiss and Leica.
Let's conclude that it is a non issue
Jan
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jan van daalen
Well-known member
Shucks!:C:C:C:-C:-C
Here is an example of excellent service from Zeiss on this new thread.
http://www.birdforum.net/showthread.php?p=3364217#post3364217
http://www.birdforum.net/showthread.php?p=3364217#post3364217
pimpelmees
Well-known member
yes, they don't break when they fall.
PM
Anything will break if you drop it the 'wrong' way and onto the 'wrong' surface from the 'wrong' height.
Drawing conclusions based on undocumented situations like accidents where the full facts are not known is unlikely to be wise.
Lee
pimpelmees
Well-known member
true reports on this problem is one thing, from te first moment i saw the SF i tought , those bridges are very thin !
Did your SF break when you dropped it?
Of course you did.
I bet you took one look, and did a quick finite elements analysis in your head.
Lee
mfunnell
Registered Confuser
Doesn't everyone :smoke: I try to do 12 every day before breakfast
Trouble is, that can put you right off your Weet Bix
...Mike
Vespobuteo
Well-known member
Zeiss use a magnesium alloy that contains spider silk in the SF,
so it's stronger than it looks...when dropped it will just flex a bit
and return to the original state...
SF does actually mean "Spider Flexible"
But don't tell Swarovski about this, it's top-secret.
SuperDuty
Well-known member
SD
Yes this is precisely the incident that I was referring to when I cautioned about us not knowing the full facts.
And no I am not suggesting High North was hiding anything about the accident.
Lee
SuperDuty
Well-known member
Yes and thats a shame because he had some nice stories to tell about birding near the north cape.
Lee
