Just wanted to report my positive experience with servicing an 8x32 SF with the Zeiss USA service center in KY. I've owned the binoculars for a few months and only recently noticed a haze that could not be cleaned from the right eyepiece. My other 8x32 SFs did not have this issue.
I sent them to Zeiss USA for service:
Nov 2 - Delivered.
Nov 8 - Acknowledged receipt and estimated service time of 4 days.
Nov 8 - Shipment notification from FedEx for return.
Nov 9 - Confirmation of return shipment from Zeiss.
The returned 8x32 SF included paperwork noting a replaced right ocular, cleaned, alignment inspected, and zero inspected. A new polishing cloth was included.
They look great, and my issue was fixed.
I sent them to Zeiss USA for service:
Nov 2 - Delivered.
Nov 8 - Acknowledged receipt and estimated service time of 4 days.
Nov 8 - Shipment notification from FedEx for return.
Nov 9 - Confirmation of return shipment from Zeiss.
The returned 8x32 SF included paperwork noting a replaced right ocular, cleaned, alignment inspected, and zero inspected. A new polishing cloth was included.
They look great, and my issue was fixed.