In late March, I dropped my 10x32 IS - I placed it on the table, but was not careful enough, so due to its "round" body it rolled over and fell on the floor.
When inspecting it, everything looked to my surprise fine, alignment still perfect, IS worked as always; the only visible damage that I could find was the cracked protective glass at the front of the right objective tube (see pic). I had expected more damage. So at first I was positively impressed by the robustness of the Canon.
I sent the bino in for repair on April 5, 2019. In Switzerland, Canon seems to have outsourced service to a company called Sertronics AG, which I had not heard of before.
They replied via email within a week and informed me that the "right optics block" was damaged and needed to be replaced, estimated cost around CHF 400.-
I thought I had no choice but to give the ok for the repair.
The bino was returned to me on May 10, 2019, about 5 weeks after sending it off. Everything seems ok again.
Repair cost is CHF 399.90, of which material cost CHF 147.16 and labor cost CHF 252.74. Work is described as "replacement of optics block". I don't know whether the front glass is part of a module that needs to be replaced as one unit, or whether separate internal damage, on top of the one I could see from outside, had occurred.
So Canon service in Switzerland seems to work; not extremely swift, but the repair period seems acceptable.
Question: what do forum members think about the cost of the repair? This is my first repair of an IS binocular, and I have no reference point.
Thanks. Canip
When inspecting it, everything looked to my surprise fine, alignment still perfect, IS worked as always; the only visible damage that I could find was the cracked protective glass at the front of the right objective tube (see pic). I had expected more damage. So at first I was positively impressed by the robustness of the Canon.
I sent the bino in for repair on April 5, 2019. In Switzerland, Canon seems to have outsourced service to a company called Sertronics AG, which I had not heard of before.
They replied via email within a week and informed me that the "right optics block" was damaged and needed to be replaced, estimated cost around CHF 400.-
I thought I had no choice but to give the ok for the repair.
The bino was returned to me on May 10, 2019, about 5 weeks after sending it off. Everything seems ok again.
Repair cost is CHF 399.90, of which material cost CHF 147.16 and labor cost CHF 252.74. Work is described as "replacement of optics block". I don't know whether the front glass is part of a module that needs to be replaced as one unit, or whether separate internal damage, on top of the one I could see from outside, had occurred.
So Canon service in Switzerland seems to work; not extremely swift, but the repair period seems acceptable.
Question: what do forum members think about the cost of the repair? This is my first repair of an IS binocular, and I have no reference point.
Thanks. Canip
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