Samolot
Well-known member
Hi all,
I have read on here in the past that it is typically very difficult dealing with Fujinon's customer service. I recently bought a second hand Fuji 10-50 FMT-SX (happy to share opinions upon request). Lovely bin but noticed that one of the internal eyepiece elements had some dust specs on it which appeared more consistent with a manufacturing defect more than anything else.
Because I work long hours, I was limited to e-mailing Fujinon. Within 24 hours, I got a response requesting to send the binoculars to Baker Marine (California). I shipped them out. The folks over at Baker Marine were very responsive and there was a slight delay in waiting on word from Fujinon in regards to warrantying the repair. The email I originally got from Fujinon had all the phone numbers, including mobile work numbers for their support staff. When I called Fujinon for an update, they immediately answered and were very responsive (mobile number in particular). Ultimately they warrantied the repair and Baker Marine had my binoculars in the mail back to me later that day. The binoculars came back pristine. The whole endeavor took a little over a week.
Safe to say I came away impressed. Even if I ever damage the binoculars for fault of my own, I would be more than happy to send them over to Baker Marine for repair - wonderful crew.
Cheers.
I have read on here in the past that it is typically very difficult dealing with Fujinon's customer service. I recently bought a second hand Fuji 10-50 FMT-SX (happy to share opinions upon request). Lovely bin but noticed that one of the internal eyepiece elements had some dust specs on it which appeared more consistent with a manufacturing defect more than anything else.
Because I work long hours, I was limited to e-mailing Fujinon. Within 24 hours, I got a response requesting to send the binoculars to Baker Marine (California). I shipped them out. The folks over at Baker Marine were very responsive and there was a slight delay in waiting on word from Fujinon in regards to warrantying the repair. The email I originally got from Fujinon had all the phone numbers, including mobile work numbers for their support staff. When I called Fujinon for an update, they immediately answered and were very responsive (mobile number in particular). Ultimately they warrantied the repair and Baker Marine had my binoculars in the mail back to me later that day. The binoculars came back pristine. The whole endeavor took a little over a week.
Safe to say I came away impressed. Even if I ever damage the binoculars for fault of my own, I would be more than happy to send them over to Baker Marine for repair - wonderful crew.
Cheers.
