Damaged my Kowa 884 Scope - Repairable? (1 Viewer)

[Annerather]

Hi,

I wanted to check, if anyone has experience with scope repairs at Kowa. My tripod fell over yesterday and the scope crashed on the hard pavement. The glass seems ok, but I have a major dent in the sun shield, so it won't shift back anymore. Worse there seems to be something wrong with the eypiece and the connection to the scope. The lock does not seem to close completely, but I cannot remove the eypiece either (so the opening/ locking mechanism seems damaged). Also, when I zoom, the turning is not smooth anymore (it seems to work generally, though) and I half open the lock (loosening the eyepiece), when I turn the zoom to the left (i.e. zooming in). Did anyone experience a similar accident? Do you think this is repairable?

 

[Binastro]

I think that Kowa can repair it at a price.

Maybe house insurance will cover the cost.

The dent in the hood is good because it took some of the impact.

Regards,
B.

 

[Mike Crawley]

I think the only way to be sure is to get the ‘scope back to Kowa and ask for a quote to repair any damage.

Good Luck

 

[jan van daalen]

Hi,

I wanted to check, if anyone has experience with scope repairs at Kowa. My tripod fell over yesterday and the scope crashed on the hard pavement. The glass seems ok, but I have a major dent in the sun shield, so it won't shift back anymore. Worse there seems to be something wrong with the eypiece and the connection to the scope. The lock does not seem to close completely, but I cannot remove the eypiece either (so the opening/ locking mechanism seems damaged). Also, when I zoom, the turning is not smooth anymore (it seems to work generally, though) and I half open the lock (loosening the eyepiece), when I turn the zoom to the left (i.e. zooming in). Did anyone experience a similar accident? Do you think this is repairable?

Everything is repairable.
I assume it will cost you 800,00 euro given the fact I had the same experience.

 

[Annerather]

Thank you all. I have emailed them. Let's see, what they say.

 

[GrumpyBuzzard]

I would highly recommend viking optical if youre in uk , they carried out a broken rear housing repair for me. They are Kowa repair agents for uk I believe. I took a punt on this scope via FB marketplace, it was on an arctic expedition with a boat captain who had retired and whose company had bought the scope.


Some clumsy person clattered it in a storage shed they'd been keeping it in, cracking rear housing.

I didn't pay much so was happy to pay for this. The rear housing screws off easily.

 

[Annerather]

I'm in Germany and close to Düsseldorf, where their service center is. I could drop of the scope in person for a quote, which I got within one working day. They will repair for 900€ (lens shade, front lens casing, eypiece lock and eyepiece movement to be replaced). They tell me, I will have it back next week. Very prompt and personal service (no bots or call centers 😀). Will report, if all works out well.

 

[Gzoladz74]

I used their repair service a few months ago...I was very satisfied.

 

[Annerather]

To close off this topic: I received the scope back today. Everything looks in perfect condition, all the wheels and the lens hood turn smoothly and it's optically as good as it was (at first short test). I am very happy with their service. Will be a bit more careful going forward.