Aquaplas
Well-known member
This Post is with a Translator written. Pleas sorry for Bad Grammar.
Hello all. I'd like to share my Zeiss service experience here, and encourage a discussion about what your experience is like, and whether it matches mine.
I bought a then brand new Victory SF 8x42 in August 2015 in the then still gray version. After about a month of use, this gray rubber armor has started to turn golden yellow. I called Zeiss and was told that this problem was already known and that I would have to send the binoculars in to have the armor changed, but the employee advised me to wait because he had already heard internally that the armor would change. He said I had no stress, because I had warranty anyway.
So I waited, made a note of the name and date of the phone call and just continued to use the glass.
After about 2 years of use, the reinforcement also began to separate from the tubes in the lower area. The golden yellow discoloration also turned into a horrible black haze. I continued to use the glass, however, because I heard that a Zeiss service can take longer, and the security I thought I had anyway 10 years warranty, and me the nice man on the phone would have advised to wait.
About a year ago, problems with the Focus began. The Focus started to get stuck at times. So this year in early summer I decided to send the glass to Zeiss. It is now 7 years old so that should work.
I was then informed that the armor would be changed, but to a black color (It was just changed from gray to black, because with the gray armor just had more problems).
I would have to pay this myself, however, for which almost 300EUR were charged. The Focus would be exchanged by Zeiss exceptionally on goodwill, because this is not a regular warranty, because the new Smart Focus has changed technically to the predecessor in the gray model.
I was very annoyed that the customer is left hanging in such a case, especially since it was known that problems occurred with the gray armor. Even if Zeiss gives only 2 years warranty on the armor (does not fall under the 10-year warranty) I find it weak for such a renowned manufacturer. Swarovski would laugh....
As a result, the glass came back to me after more than 5 weeks duration. The new armor perfect. The new focus perfect.
However, one has in the right tube in the area of the lens inside an approximately 1.5cm long brown hair with.
This is already very annoying, even if it probably visually does not reduce the quality. But with such an expensive binoculars this should not be in any case.
In addition, I noticed today that in the rear area of the lens, where the steel rods on which the focus runs, loads of grease was applied. On one of the rods in the left channel there is so much grease that a grease nipple sticks out. To what extent this is normal I can not judge, but it is certain for me as a layman, if the grease does not remain on the rods, and in the rear area of the tubes, it will over the years possibly lay over the lenses.
Wanted here just times my experience kundtun, and just to your questions.
I am very satisfied with the product Victory SF, but with the service not at all. I know here Swarovski, and the armour glasses that are outside the 10-year warranty already times free of charge new.
Translated with www.DeepL.com/Translator (free version)
Hello all. I'd like to share my Zeiss service experience here, and encourage a discussion about what your experience is like, and whether it matches mine.
I bought a then brand new Victory SF 8x42 in August 2015 in the then still gray version. After about a month of use, this gray rubber armor has started to turn golden yellow. I called Zeiss and was told that this problem was already known and that I would have to send the binoculars in to have the armor changed, but the employee advised me to wait because he had already heard internally that the armor would change. He said I had no stress, because I had warranty anyway.
So I waited, made a note of the name and date of the phone call and just continued to use the glass.
After about 2 years of use, the reinforcement also began to separate from the tubes in the lower area. The golden yellow discoloration also turned into a horrible black haze. I continued to use the glass, however, because I heard that a Zeiss service can take longer, and the security I thought I had anyway 10 years warranty, and me the nice man on the phone would have advised to wait.
About a year ago, problems with the Focus began. The Focus started to get stuck at times. So this year in early summer I decided to send the glass to Zeiss. It is now 7 years old so that should work.
I was then informed that the armor would be changed, but to a black color (It was just changed from gray to black, because with the gray armor just had more problems).
I would have to pay this myself, however, for which almost 300EUR were charged. The Focus would be exchanged by Zeiss exceptionally on goodwill, because this is not a regular warranty, because the new Smart Focus has changed technically to the predecessor in the gray model.
I was very annoyed that the customer is left hanging in such a case, especially since it was known that problems occurred with the gray armor. Even if Zeiss gives only 2 years warranty on the armor (does not fall under the 10-year warranty) I find it weak for such a renowned manufacturer. Swarovski would laugh....
As a result, the glass came back to me after more than 5 weeks duration. The new armor perfect. The new focus perfect.
However, one has in the right tube in the area of the lens inside an approximately 1.5cm long brown hair with.
This is already very annoying, even if it probably visually does not reduce the quality. But with such an expensive binoculars this should not be in any case.
In addition, I noticed today that in the rear area of the lens, where the steel rods on which the focus runs, loads of grease was applied. On one of the rods in the left channel there is so much grease that a grease nipple sticks out. To what extent this is normal I can not judge, but it is certain for me as a layman, if the grease does not remain on the rods, and in the rear area of the tubes, it will over the years possibly lay over the lenses.
Wanted here just times my experience kundtun, and just to your questions.
I am very satisfied with the product Victory SF, but with the service not at all. I know here Swarovski, and the armour glasses that are outside the 10-year warranty already times free of charge new.
Translated with www.DeepL.com/Translator (free version)
Well done Zeiss!
