Sound Approach Morocco - problem with USB (1 Viewer)

[John Cantelo]

I'm currently reading this excellent book but when I slot the supplied USB into my computer nothing whatsoever happens. No box or instructions appears and the screen remains unchanged whichever USB slot I use. Yet my other USBs work fine in all of them. Anyone else having a problem?

 

[Hans Martin Høiby]

Hi John. There is no problem with mine. Is it the first time you try it? When I first insert the gadget into any USB slot, there is often, not always, a message appearing asking you to decide How the mass storage device is to be treated. I could not provoke that action now. However, afterwards on my Windows PC, the device is found via the file Explorer.
I also think the intention is that the device should be connected or downloaded to a smartphone, there are interactive booklets described in the ReadMe, but they are dependent of a third-party ePub reader to be downloaded/installed. Pioneer stuff this!

 

[John Cantelo]

Hi John. There is no problem with mine. Is it the first time you try it? When I first insert the gadget into any USB slot, there is often, not always, a message appearing asking you to decide How the mass storage device is to be treated. I could not provoke that action now. However, afterwards on my Windows PC, the device is found via the file Explorer.
I also think the intention is that the device should be connected or downloaded to a smartphone, there are interactive booklets described in the ReadMe, but they are dependent of a third-party ePub reader to be downloaded/installed. Pioneer stuff this!

Thanks for responding. As it still refused to play I contacted the Sound Approach Team about this and they kindly sent a replacement ... which won't work in any of the four USB slots on my computer either. All of my various other USB devices work perfectly on my computer but not this one. Confusingly, I've found that both work OK when tested on the USB slot in my car.