Sent my wife's often used, but well loved and cared for, 8x32 EL's back as green armouring was becoming loose and there appeared to be a dust speck inside!
It will be no surprise to regular users of this forum that the Swarovski customer service was superior as one comes to expect. All faults rectified at no cost to ourselves and they were returned good as new.
It's certainly a factor to consider when paying your money in my opinion and it is gratifying to know that when forking out for expensive optics that the customer care doesn't fall by the wayside at a later date.
Swarovski can rely on my future business for sure.
It will be no surprise to regular users of this forum that the Swarovski customer service was superior as one comes to expect. All faults rectified at no cost to ourselves and they were returned good as new.
It's certainly a factor to consider when paying your money in my opinion and it is gratifying to know that when forking out for expensive optics that the customer care doesn't fall by the wayside at a later date.
Swarovski can rely on my future business for sure.