squidge
Wha Whassssat
I just thought I would post up the very positive dealings I had with the Zeiss customer care.
I recently had a problem with the focussing wheel on my 8x32fl's. So I emailed Zeiss to see what could be done. They replied the same day asking to send them to Germany for an inspection. I sent them and received acknowledgement of their arrival. A couple of days later I received an email detailing the problems with the focusser and that I would be kept informed of the progress. Unfortunately the cost of repair outweighed the cost of a new pair so Zeiss have sent me a brand new pair of 8x32 Zeiss fl's plus further information on my case.
Now people can be cynical in saying the only reason Im being positive is because of the new pair of binoculars I received and they would be partially correct but the communication throughout really impressed me, so even if I received the original binoculars I would have still posted up about my positive experience with Zeiss just the same as if I hadnt received good customer service.
From beginning to end my dealings with Zeiss have been excellent and they have defintely won me over as a future customer.
I have dealt with other alpha brand customer services and their responses or lack of leave a lot to be desired.
So a big thank you Zeiss for giving me a service worthy of alpha brand status.:t:
Regards Gerard.
I recently had a problem with the focussing wheel on my 8x32fl's. So I emailed Zeiss to see what could be done. They replied the same day asking to send them to Germany for an inspection. I sent them and received acknowledgement of their arrival. A couple of days later I received an email detailing the problems with the focusser and that I would be kept informed of the progress. Unfortunately the cost of repair outweighed the cost of a new pair so Zeiss have sent me a brand new pair of 8x32 Zeiss fl's plus further information on my case.
Now people can be cynical in saying the only reason Im being positive is because of the new pair of binoculars I received and they would be partially correct but the communication throughout really impressed me, so even if I received the original binoculars I would have still posted up about my positive experience with Zeiss just the same as if I hadnt received good customer service.
From beginning to end my dealings with Zeiss have been excellent and they have defintely won me over as a future customer.
I have dealt with other alpha brand customer services and their responses or lack of leave a lot to be desired.
So a big thank you Zeiss for giving me a service worthy of alpha brand status.:t:
Regards Gerard.
