Swaro video (1 Viewer)

[Kammerdiner]

Just got this link in an email from Eagle Optics. A visit to SONA's facility:

http://www.youtube.com/watch?v=y42S4nhHbt0&feature=youtu.be

Mark

 

[Troubador]

Really nice video Mark, thanks for posting :t:

Lee

 

[ibramr]

Thank you Mark for posting. It is really very nice video.

 

[The Kingfisher]

Thanks for posting - interesting!

But I must say that I had imagined a more clinically clean (sterile) indoor environment, people with white coats and gloves, and that the process would be more high-tech.. |^|

 

[Sagittarius]

Great video; best customer service to be found ! :t:

 

[Odradek]

The video is really interesting. But i wonder how much of his old EL model is left after Swaro took care of it. It seems that he became a almost new binocular. I mean new armouring, new housing, a few rings, screws and so on. Not that i dislike it, its quiet the contrary. Never thought that the Swaro service is THAT good. But is this the real common practice or more of a commercial spot?

It has somewhat of a "too good to be true".

 

[ticl2184]

Nice video. Always nice to have a look behind the scenes.
Thanks for posting.

Cheers Tim

 

[Gijs van Ginkel]

Odradek, post 6,
The procedure of swarovski repairs, shown in the video, is comon Swarovski policy, as I heard from many binocular shops in The Netherlands and Belgium. Someimes it goes sofa that a binocular which a collector only wants to be cleaned and repaired is returned as a complete new instrument in which lenses have coatings, which the original instrument did not have.
Leica also performs such complete repairs, only in his case the customer had to pay a high price.
Gijs

 

[Odradek]

Thank you Gijs!

I did not expected such a massive service program. But as a collector it could be horrible to see the "old darling" refurbished that way.

 

[james holdsworth]

Thank you Gijs!

I did not expected such a massive service program. But as a collector it could be horrible to see the "old darling" refurbished that way.

I agree - it ''bastardizes'' the model if they mess around with new prisms, coatings, lens etc.

I have an old, non-phase-coated 10x40B, that could be improved with new coatings, phase-coating and all that but I wanted this model, and I wasn't after state-of-the-art optics - more like I wanted optics from that time period. As a collector, the original view is part of the character of the binoc. I wouldn't want all my bins to look like FL's, even if the view is great - it's not really the point.

Kinda like sticking a 911 motor into a 356.......

 

[Troubador]

Kinda like sticking a 911 motor into a 356.......

Brilliant idea James!

Do it o

Lee

 

[james holdsworth]

Brilliant idea James!

Do it o

Lee

If you can supply the 911 and the 356, I would be happy too. I get to keep the final product though........

 

[Troubador]

If you can supply the 911 and the 356, I would be happy too. I get to keep the final product though........

Dagnabit! You're a tough Dude!

Lee

 

[Alexis Powell]

...I did not expected such a massive service program. But as a collector it could be horrible to see the "old darling" refurbished that way...

When I sent in my 8.5x42 EL a few years ago for service on the focusing knob, I specifically requested that they not replace anything that didn't need to be replaced in order to fix them. They complied with my request and included a hand written note inviting me to send them in for a more comprehensive refurbishing in the future if I ever changed my mind.

--AP

 

[elkcub]

... Never thought that the Swaro service is THAT good. But is this the real common practice or more of a commercial spot?

It has somewhat of a "too good to be true".

Odradek,

I've attached the three page receipt for my 8x30 SLC repair, which literally bursts with goodness. :t:

For collectors: Since it received a new body in 2011, it received a new serial number coded for 2011.

 

[Odradek]

I am hardly thinking about buying a Swarovski SLC. And as more i hear from a service like this as more i became convinced to buy such a thing