GrandpapaMike
Member
A little over a month ago I was having an ant problem and bought three more Perky Pet ant-guards (which have always worked great for me in the past). I hung my 96 ounce feeders from the new guards, but unfortunately the plastic hook on one ant-guard broke, and then the guard's feeder fell and also broke. The nursery where I bought the guards told me that they have had several problems with the ant guards breaking, and said that they really shouldn’t be used on a feeder holding more than 12 ounces.
The next day I told Frank Janzen about my feeder breaking (Frank got them for me last year). After offering me spare parts, Frank suggested that I go to Perky Pets’ website and request they do something to replace my broken feeder. I took Frank’s advice, requested that they either give me a replacement 96 ounce feeder (which we both knew wouldn’t be available), or two 48 ounce feeders to make up for the one that fell and broke because of their poorly made ant-guard. I didn’t tell them when I bought the guards, send pictures, sales receipts or anything – frankly because I didn’t have much hope that they’d be responsive to my complaint.
I’m pleased to say that three weeks after writing Perky Pet, I received in the mail two brand new, 48 ounce, six-station feeders. I know that any company can have problems with their products from time to time, but it’s always nice to know which companies try to make it right for their customers when a problem does arise. I know many of us wrote Perky Pet letters requesting they remove their nectar with red dye from the market. Even though they didn’t do this – they have at least started marketing a clear nectar product. Of course, if Frank used Perky Pet’s nectar instead of making his own, his nectar costs would probably be $50,000 per year.
Anyway, just thought you might like to know about a positive customer service encounter.
The next day I told Frank Janzen about my feeder breaking (Frank got them for me last year). After offering me spare parts, Frank suggested that I go to Perky Pets’ website and request they do something to replace my broken feeder. I took Frank’s advice, requested that they either give me a replacement 96 ounce feeder (which we both knew wouldn’t be available), or two 48 ounce feeders to make up for the one that fell and broke because of their poorly made ant-guard. I didn’t tell them when I bought the guards, send pictures, sales receipts or anything – frankly because I didn’t have much hope that they’d be responsive to my complaint.
I’m pleased to say that three weeks after writing Perky Pet, I received in the mail two brand new, 48 ounce, six-station feeders. I know that any company can have problems with their products from time to time, but it’s always nice to know which companies try to make it right for their customers when a problem does arise. I know many of us wrote Perky Pet letters requesting they remove their nectar with red dye from the market. Even though they didn’t do this – they have at least started marketing a clear nectar product. Of course, if Frank used Perky Pet’s nectar instead of making his own, his nectar costs would probably be $50,000 per year.
Anyway, just thought you might like to know about a positive customer service encounter.
