pimpelmees
Well-known member
i don't know why i should buy a HT over a SF ....but i know why i should not buy a zeiss in the first place and that is bad service (ay least in europe)
-
Welcome to BirdForum, the internet's largest birding community with thousands of members from all over the world. The forums are dedicated to wild birds, birding, binoculars and equipment and all that goes with it.
Please register for an account to take part in the discussions in the forum, post your pictures in the gallery and more.
Why would you buy a Zeiss HT over an SF? (2 Viewers)
- Thread starter Dennis Mau
- Start date
Hermann
Well-known member
What kind of a problem did you have with Zeiss service?
pimpelmees
Well-known member
They did very difficult about my Ht when it has a jerky focus out of the box , i ask for a replacement , it took 6 months before they agree,,,,, and contact was very difficult ,
And from others i hear some stories about accescoires ,that are free with swaro and leica ( like rubber lens caps and eye cups ) ,you have to pay a lot,
Last edited:
Troubador
Moderator
Hi PM
If it was a faulty product straight 'out of the box' why didn't you return it to the shop?
The warranty is for when things go wrong later. If the product was bad from the beginning the shop has not supplied you with normal and properly functioning product.
Lee
pimpelmees
Well-known member
.
I did go to the shop and they returned it to the import company and then the discussion began . Like they did't find anyhing wrong with it and so on ,,,,,i was tired of that ,,,,,
Troubador
Moderator
PM
This sounds like a very bad service from the importing company and I am sorry to hear about it.
I do not know about the law in your country but in the UK we would expect the shop to give you a new unit and then they should themselves take up the discussion about the bad unit with the manufacturer or importer.
If the law is the same in your country then you had a bad service from both the shop and the importer.
I wish you better service in the future.
Lee
What country was this in? That sounds like a very frustrating experience. To me it seems that the dealer should have given you an exchange. I have gotten many free lens caps and objective covers and cases and harnesses and straps from Swarovski. That is one reason I am reluctant to buy another product. They have fantastic service and I have never heard a complaint from anybody. It is like joining a family and they take care of you once you join.
Troubador
Moderator
Den
The OP lives in Austria by the look of his location.
In the UK my experience with Zeiss has been the same as yours with Swaro.
Lee
I have heard of good and bad service with Zeiss here on the forum. It seems to be inconsistent depending on where you are. I have always heard good things about Swarovski service. Has Zeiss ever sent you free lens caps or cases and such in your dealings with them or did you have to pay for them?
Troubador
Moderator
As an example Dennis a while back Zeiss had boxes of new eyecups on their booth/stand at Bird Fair and it was free of charge to pick up couple. I forget which model it was for but it was either FL or Conquest HD...
Lee
Dennis,
Here in the States, Zeiss supplied a free case for the 8X42 Terra when it was first introduced to replace the pouch that came with it. There may have been a small shipping charge.
Zeiss sends out free replacement eye cups for the Conquest line for those you need one a little bit longer. Actaully, the Zeiss folks normally bring some to shows to hand out to Conquest owners who request the longer version.
Zeiss also gave me a Zeiss SF ball cap. The down side was that I then had to buy a SF to go with the cap! Zeiss also handed out those plastic Tube Lens Care Kits a couple of years ago.
Even though I have two of Swaro's most expensive EL's, I have yet to get any freebies from them. I think Swaro used to give owners a 10% discount coupon for accessories when registering a new binocular purchase but I did not get one when I registered a few months ago.
On edit: I should also mention that Leica also gave me a Leica ball cap and one of those neat microfiber lens cleaning cloths that stuff back into a pouch.
Here in the States, Zeiss supplied a free case for the 8X42 Terra when it was first introduced to replace the pouch that came with it. There may have been a small shipping charge.
Zeiss sends out free replacement eye cups for the Conquest line for those you need one a little bit longer. Actaully, the Zeiss folks normally bring some to shows to hand out to Conquest owners who request the longer version.
Zeiss also gave me a Zeiss SF ball cap. The down side was that I then had to buy a SF to go with the cap! Zeiss also handed out those plastic Tube Lens Care Kits a couple of years ago.
Even though I have two of Swaro's most expensive EL's, I have yet to get any freebies from them. I think Swaro used to give owners a 10% discount coupon for accessories when registering a new binocular purchase but I did not get one when I registered a few months ago.
On edit: I should also mention that Leica also gave me a Leica ball cap and one of those neat microfiber lens cleaning cloths that stuff back into a pouch.
Last edited:
james holdsworth
Consulting Biologist
Zeiss Canada will repair any bin, any vintage, without question - if they have parts - which is most of the time.
For those that have used them, they have had nothing but praise. It did, however, take Zeiss almost a year to send me a replacement Zeiss badge that had fallen off a Terra. Zeiss did offer to replace the entire binoc. but I thought that was overkill and decided to just wait. The badge was not a stocked item, as it is likely something rarely replaced.
What was real overkill was the packaging for the badge, see below. Badge on left, packing on right!
For those that have used them, they have had nothing but praise. It did, however, take Zeiss almost a year to send me a replacement Zeiss badge that had fallen off a Terra. Zeiss did offer to replace the entire binoc. but I thought that was overkill and decided to just wait. The badge was not a stocked item, as it is likely something rarely replaced.
What was real overkill was the packaging for the badge, see below. Badge on left, packing on right!
Attachments
Last edited:
jan van daalen
Well-known member
Pimpelmees,
Belgium is near Holland and both countries have the same rep. This rep (Robin) has provided every Zeiss dealer with a replacement kit that contains dozens of eye cups, rubber lens caps, neck belts etc. for every Zeiss model FOR FREE!
Jan
A YEAR! They must have had to make it. What a waste of paper!
Last edited:
That is nice but has Zeiss ever went to the effort and shipping expense to actually SHIP lens covers or straps or harnesses to anybody like Swarovski has? Has anybody sent an older Zeiss in for repair and gotten a like new binocular back like Swarovski has? I am just trying to get a feel for their customer service. Do they really go the extra mile like Swarovski?
Last edited:
james holdsworth
Consulting Biologist
It doesn't really matter what people say, you have already decided.
JabaliHunter
Well-known member
Swarovski were giving away those little lens cloths that stuff into a pouch to advertise the ATX scopes. They should offer more of like those...
I haven't decided anything! We just a complaint on Zeiss warranties and customer service and we are exploring it to see if it is valid. I like the Zeiss SF and I have already made that apparent but customer support is very important also.
The blue badge fell off my 8x42 Terra 6 months or more in the past.
I haven't contacted Zeiss about it. Maybe I should do it just to notify them it might be a QC problem?
Bob
