Replacement eyecups for Zeiss Conquest HD 8x42 *in the EU* (1 Viewer)

[Fedster]

Where can I find replacement eyecups for Zeiss Conquest HD 8x42 in the EU? I can find them in the US, but the EU market is surprisingly poor in its replacement parts offer, or I am especially poor at looking for it.

 

[garymh]

Hi,

If you are in the EU then you can contact Zeiss in Wetzlar.

They will send the parts to you.

You can complete this form online : Ersatzteilbestellung


Gary

 

[Fedster]

I emailed Zeiss and they will send a replacement free of charge!

 

[PatR]

I emailed Zeiss and they will send a replacement free of charge!

On 6 August I emailed Zeiss Customer Services in Germany asking for advice on the (for me) poor eye relief on my new Conquest HD 8x42's.

They replied within 30 minutes, asked for the serial number of the bino's and which eyecups were fitted, and then further emailed advising me to contact East Coast Binocular Repairs (ECBR), here in the UK.

I did so, and within 20 minutes had a reply from Gary Hawkins of ECBR, double checking the serial number and, once my confirmation was received, a pair of the longer eyecups would be sent to me.

Received this morning, eyecups replaced.....perfect! Totally free of charge incuding postage and packing.

Thank you Garry for your exceptional service and for Zeiss in responding immediately. Very impressed. That is what I call Customer Service.

(And in marked contrast to Swarovski when I enquired about some covers for my brand new Habicht GWA 10x40's).