Swarovski Repair time at the moment? (1 Viewer)

[Aquaplas]

Have sent in my NL Pure today. Anyone knows what’s the repair Time at the moment? More than 4 weeks?
Thanks for info.

 

[purple highflyer]

Have sent in my NL Pure today. Anyone knows what’s the repair Time at the moment? More than 4 weeks?
Thanks for info.

I would imagine it depends on the repair, I sent in my old EL's back in March and got them back end of June...but it was extensive work.

 

[Aquaplas]

I would imagine it depends on the repair, I sent in my old EL's back in March and got them back end of June...but it was extensive work.

Oh my god.
I need a new Rubber Armor, and the fokkus makes problems. But this time of your service is heavy.

 

[purple highflyer]

Oh my god.
I need a new Rubber Armor, and the fokkus makes problems. But this time of your service is heavy.

That seems similar to the repair I had, I think 4 weeks is too hopeful..,maybe 6-8...

 

[Popeyethesailor]

Oh my god.
I need a new Rubber Armor, and the fokkus makes problems. But this time of your service is heavy.

Hi, what was wrong with the focus ? Also do you have any pics of the armour issue on yours ?

 

[Aquaplas]

Hallo, was war falsch mit dem Fokus? Hast du auch Bilder von der Rüstungsausgabe auf deinem?

The focus becomes a gap. Left and right tube are not perfect synchronized. This comes over time.

 

[Popeyethesailor]

View attachment 1527566
The focus becomes a gap. Left and right tube are not perfect synchronized. This comes over time.

Ouch ! I have not herd of this focus problem before with the NL one to keep an eye on.
It’s a shame Swaro can’t fix this armour problem it’s not a good look for them

 

[Aquaplas]

Ouch ! I have not herd of this focus problem before with the NL one to keep an eye on.
It’s a shame Swaro can’t fix this armour problem it’s not a good look for them

This photo is 2 weeks old. Before I send it to Swarovski yesterday the other tube becomes the same fail than the left on the photo. The armor is also very sticky when I go in the sun. That’s not nice for a 3000€ bin.

 

[Barred Wobbler]

I sent my ELs away from the UK recently from the UK for a focus knob repair. Got them back 4 weeks ago after a couple of days short of a 6 week repair time. They added new armouring as standard.

 

[Paultricounty]

View attachment 1527566
The focus becomes a gap. Left and right tube are not perfect synchronized. This comes over time.

Wow! Most expensive (and considered THE best) binoculars on the market today, and they can’t make sure they’re using an armor material that will hold up and last. Biodegradable or not , durability and longevity should come with the price tag and the name. Being surprised and disappointed that this is accruing is bad in itself but Im even more surprised this has been going on for the last 5-10 years.

Even though Swarovski is taking care of the issue (maybe not so much with a solution) still detracts from why we buy Swarovski in the first place, and one of the reasons we buy is beleif they’re made tough and will last.

Paul