Unable to use Sony Imaging edge Software (1 Viewer)

[Steve Babbs]

Dear all.

I recently had issues with my computer and had to reinstall Windows losing everything on it - this didn't seem an issue as i had backups of all my photos etc - but now I am unable to use Sony Imaging edge software. When I installed this and opened it I get this message.

When I click on download it all appears to have worked and then I open it and get the same thing. I've now downloaded in 6 times. It's quite possible that I'm doing something stupid, but I'm not sure what.

Any suggestions welcome as I have a lot of RAW photos to go through.

Regards

Steve

 

[Butty]

You accepted all the defaults about program-file locations? And switched it off and on again?

 

[Steve Babbs]

Yes and yes many times.

 

[Butty]

I feel your software pain.

 

[Mono]

My best guess would be that there is debris from the previous installation lying around and that is confusing the installation of the new version.

Do an uninstall of the current version, using the add and remove programs dialog. Then look at the directory C:\Program Files\Sony\Imaging Edge and delete the contents and then Imaging Edge folder. Then try an installation of the new version.

 

[Butty]

directory C:\Program Files\Sony\Imaging Edge and delete the contents

Certainly worth trying - but it will have put files, etc., in various other Windows system locations too - as well as making Registry entries.
Does it have its own dedicated uninstall option to run? Worth trying both that route and Windows add/remove programs (or whatever it's called this week).
There's some guff here about files, locations, registry changes, etc. >>

Imaging Edge (Remote/Viewer/Edit) version 3.0.00.06250 by Sony Imaging Products & Solutions, Inc. - How to uninstall it

How to uninstall Imaging Edge (Remote/Viewer/Edit) Version 3.0.00.06250 by Sony Imaging Products & Solutions, Inc.? Learn how to remove Imaging Edge (Remote/Viewer/Edit) Version 3.0.00.06250 from your computer.

www.advanceduninstaller.com

 

[njlarsen]

There is a sign in listed in your image. Do you have to sign in to the software for it to function?

Niels

 

[Steve Babbs]

Thanks I'll try the options, although I have tried uninstalling. I tried signing in but that doesn't seem to work either. I certainly didn't have to sign in before. Re the dedicated uninstall option, it may have it but I can't get to that either.

 

[Steve Babbs]

Still not working. I had no problems reinstalling Olympus and Canon software. Unfortunately the Sony is my main camera now and I have just returned from Scotland with 1500 photos.

 

[Steve Babbs]

No idea why but 9th time lucky it installed and seems to be working. Thanks for trying to help.