I have a pair of Zeiss 10x25B ClassicB compact binoculars for several years (purchased new). I had an issue with the focusing not resetting to zero and sent them to Zeiss in Hebron, KY for inspection and repair based on the Lifetime Warranty (I purchased the bino's new from an authorized Zeiss dealer).
Zeiss responded back that they could no longer repair these binoculars and would be replacing them with the Asian manufacturedTerra ED version of binoculars. I purchased German Manufactured binoculars because I liked the heritage and quality normally considered to be excellent with German designed and manufactured products (Zeiss included). The Terra ED's that Zeiss wanted to replace my German made binoculars with are Asian Mfg. I did not want binoculars manufactured in Asia. That's why I purchased what I preferred (binoculars manufactured in Germany).
Bottom line, I asked Zeiss to return my German manufactured binoculars and I am willing to pay a competent/capable repair shop to get my binoculars in alignment and to the point where I can enjoy them again.
I am not telling anyone what they should buy, and don't mean to degrade Asian manufactured products. They are just not for me and not what I purchased, nor expected as a replacement for binoculars that I would think should be repairable by the manufacture (focus not resetting to zero issue).
Please don't think I am degrading the Terra line of binoculars. If you own a pair I hope that you are enjoying them and wish you the best. I am only telling my story because Zeiss and I did not see eye to eye and I am disappointed and wanted to air my thoughts. Zeiss can move their manufacturing facilities to wherever they want and hopefully maintain the quality that they built their heritage on. I just will not be purchasing any more items from them.
TC
Zeiss responded back that they could no longer repair these binoculars and would be replacing them with the Asian manufacturedTerra ED version of binoculars. I purchased German Manufactured binoculars because I liked the heritage and quality normally considered to be excellent with German designed and manufactured products (Zeiss included). The Terra ED's that Zeiss wanted to replace my German made binoculars with are Asian Mfg. I did not want binoculars manufactured in Asia. That's why I purchased what I preferred (binoculars manufactured in Germany).
Bottom line, I asked Zeiss to return my German manufactured binoculars and I am willing to pay a competent/capable repair shop to get my binoculars in alignment and to the point where I can enjoy them again.
I am not telling anyone what they should buy, and don't mean to degrade Asian manufactured products. They are just not for me and not what I purchased, nor expected as a replacement for binoculars that I would think should be repairable by the manufacture (focus not resetting to zero issue).
Please don't think I am degrading the Terra line of binoculars. If you own a pair I hope that you are enjoying them and wish you the best. I am only telling my story because Zeiss and I did not see eye to eye and I am disappointed and wanted to air my thoughts. Zeiss can move their manufacturing facilities to wherever they want and hopefully maintain the quality that they built their heritage on. I just will not be purchasing any more items from them.
TC
